Who We’re Looking For (Position Overview):
Spry Methods is seeking a detail-oriented ServiceNow QA/Test Engineer to ensure the quality, functionality, and reliability of our ServiceNow platform through comprehensive testing strategies and quality assurance practices. This role is responsible for designing and executing test plans, automating test cases, identifying defects, and collaborating with development teams to deliver high-quality ServiceNow solutions. The ideal candidate will have strong knowledge of ServiceNow, testing expertise, and a passion for quality assurance with experience in both manual and automated testing methodologies.
What Your Day-To-Day Looks Like (Position Responsibilities):
The SNOW Test Engineer will work closely with developers, business analysts, and stakeholders to validate ServiceNow configurations, customizations, and integrations. This individual will establish testing standards, create comprehensive test scenarios, and ensure all ServiceNow deliverables meet functional requirements and quality standards before production deployment. Principal responsibilities include but are not limited to:
Design, develop, and execute comprehensive test plans and test cases for ServiceNow applications and modules
Perform functional, regression, integration, and user acceptance testing (UAT) across ServiceNow platform
Create and maintain automated test scripts using ServiceNow Automated Test Framework (ATF)
Validate ServiceNow configurations including workflows, business rules, UI policies, client scripts, and catalog items
Test ServiceNow integrations with third-party systems
Identify, document, and track defects using ServiceNow or similar bug tracking tool
Conduct performance and load testing to identify bottlenecks and optimize platform performance
Validate ServiceNow platform upgrades, patches, and release deployments
Collaborate with developers to reproduce and troubleshoot defects
Create and maintain test data sets for various testing scenarios
Review requirements and technical specifications to ensure testability
Participate in requirement analysis and provide QA input during design phase
Perform smoke testing and sanity testing after deployment
Execute accessibility testing to ensure Web Content Accessibility Guidelines (WCAG) compliance
Validate security configurations and access controls
Document test results, metrics, and quality reports for stakeholders
Participate in release planning and provide QA estimates
Contribute to continuous improvement of QA processes and standards
Support change management activities related to ServiceNow implementation & user adoption
What You Need to Succeed (Minimum Requirements):
Minimum 3-5 years of experience in software quality assurance and testing
At least 2-3 years of hands-on ServiceNow testing experience
Proven experience with manual and automated testing methodologies
Experience testing ServiceNow ITSM modules (Incident, Problem, Change, Service Catalog)
Practical experience creating and executing test cases and test plans
Experience with defect tracking and test management tools
Experience with Agile/Scrum development methodologies
Strong knowledge of ServiceNow platform functionality and architecture
Proficiency with ServiceNow Automated Test Framework (ATF) for test automation
Experience with various testing types (functional, regression, integration, UAT, smoke testing)
Understanding of ServiceNow development components (workflows, business rules, client scripts, UI policies)
Knowledge of REST/SOAP API testing and tools (Postman, SoapUI, REST clients)
Familiarity with test management & defect tracking tools (ServiceNow, Jira, Zephyr, qTest, or similar)
Knowledge of SQL and database querying for data validation
Understanding of ServiceNow tables, forms, and data relationships
Experience with ServiceNow update sets and application deployment testing
Basic understanding of web technologies (HTML, CSS, XML, JSON)
Familiarity with reporting and analytics tools
Excellent documentation and technical writing abilities
Effective communication skills for reporting defects and collaborating with teams
Critical thinking skills to identify edge cases and potential issues
Team collaboration skills with developers and business analysts
Time management skills to meet release deadlines
Ideally, You Also Have (Preferred Qualifications):
Understanding of ServiceNow ITOM modules (Discovery, Service Mapping, Event Management)
Experience testing ServiceNow custom applications and scoped apps
Knowledge of ServiceNow Flow Designer and workflow testing
Experience with version control systems (Git, GitHub)
Familiarity with Agile testing tools (Jira, Confluence, Azure DevOps)
Understanding of microservices and API architecture testing
Experience with ServiceNow CMDB and configuration management testing
Additional testing certifications (ISTQB Advanced, CSTE, CSQA)
Experience with ServiceNow Performance Analytics and reporting validation
Knowledge of ServiceNow Service Portal and mobile application testing
Familiarity with ServiceNow IntegrationHub and spoke testing
Understanding of CI/CD pipelines and automated deployment testing
Agile/Scrum certifications (CSPO, PSM, A-CSPO)
ITIL Foundation certification
Experience in test strategy development and QA process improvement
Background in business analysis or requirements gathering
Prior government consulting experience
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