ServiceNow Project Manager - TS Clearance Onsite

• Strive for Greatness
• Do the Right Thing
• Foster Teamwork
• Respect Each Other
• Grow Together

We are looking for a ServiceNow Project Manager with TS Clearance who can work at the client.  They will be accountable for timely and quality delivery of the project while managing the three constraints - schedule, cost and resources for the entire duration of the project.

Responsibilities 

• Lead large-scale projects or manage multiple small to mid-sized initiatives, with overall accountability for successful delivery
• Oversee ServiceNow implementation projects, ensuring alignment with business goals, timelines, and platform best practices
• Collaborate with project sponsors and teams to define performance goals, success metrics, and project baselines
• Develop and manage project financials, including estimates, budgeting, and financial models as needed
• Apply standard Project Management Office (PMO) methodologies, tools, and best practices; maintain project documentation, work plans, and deliverables
• Guide project teams in applying ServiceNow implementation frameworks, including Agile and ITIL-aligned processes
• Plan, schedule, and assign project tasks; manage team performance to ensure deliverables are completed on time and within budget
• Partner with technical teams to ensure solution design and development align with ServiceNow architecture and client requirements
• Coordinate cross-functional project activities and manage interdependencies across ServiceNow modules such as ITSM, ITOM, HRSD, and SecOps
• Maintain strong communication with stakeholders, leadership, and team members through routine updates, dashboards, and meetings
• Track and resolve issues and risks, particularly those related to ServiceNow platform constraints, integrations, or client-specific configurations
• Ensure accurate and timely reporting of project activities and resource utilization
• Manage vendor relationships and coordinate third-party contributions related to ServiceNow deployments
• Support the advancement of project management and ServiceNow delivery best practices by mentoring others, conducting quality reviews, and contributing to internal knowledge sharing

Requirements

• U.S. Citizenship required
• Must hold an active Top Secret (TS) clearance
• Must be able to work on-site at the client location
• 3+ years of experience in ServiceNow implementations
• Hands-on experience with ServiceNow modules including ITSM, ITOM, SecOps, HAM, and SAM
• Bachelor’s degree from an accredited university
• 4+ years of experience in project or program management, with proven ability to lead projects and mentor others in project management methodologies
• Strong oral and written communication skills, with the ability to convey complex information clearly across all levels of an organization
• Proven ability to build and maintain effective working relationships with team members, stakeholders, and leadership
• Demonstrated analytical and problem-solving skills, with a track record of innovative thinking
• Proficiency in standard project management tools, frameworks, and methodologies (e.g., Agile, Scrum, Waterfall)
• Experience managing large-scale, complex projects from initiation through delivery