Exiger is seeking a ServiceNow Platform Manager to lead the strategic direction, governance, and hands-on administration of our ServiceNow environment. This role will oversee the platform’s development lifecycle—from design and implementation to optimization and maintenance—ensuring that ServiceNow solutions align with Exiger’s business needs and technology roadmap. The ideal candidate is both a technical leader and a strategic platform owner, capable of translating business objectives into scalable ServiceNow capabilities.

Key Responsibilities

Own and manage the ServiceNow platform, ensuring stability, security, and scalability.
Lead the configuration, customization, and deployment of ServiceNow modules including TPSM, SPM, and SOM.
Define and maintain platform governance, architecture standards, and best practices.
Collaborate closely with IT, Security, and business stakeholders to align ServiceNow capabilities with organizational goals.
Oversee integrations between ServiceNow and other enterprise systems.
Manage upgrades, patches, and releases while minimizing disruption to operations.
Drive automation and process improvement initiatives across IT and business workflows.
Mentor and guide administrators and developers supporting the platform.
Monitor performance, ensure data integrity, and maintain system documentation.
Establishes and enforces governance frameworks, policies, and best practices for the platform.
Operationalize business requirements within the platform with along with strategic roadmap planning

Preferred Certifications

ServiceNow Certified System Administrator (CSA) – Highly Preferred
ITIL Certification – Preferred
ServiceNow Certified Implementation Specialist (CIS) – Optional
ServiceNow Certified Application Developer (CAD) – Optional

Desired Skills & Experience

Proven experience managing or developing within enterprise ServiceNow environments.
Deep understanding of TPSM, SPM, and SOM modules.
Strong technical foundation in workflow automation, scripting, and integrations (REST/SOAP APIs).
Experience defining platform roadmaps, governance, and operational excellence.
Excellent problem-solving, communication, and stakeholder management skills.
Ability to operate strategically while remaining hands-on when needed

We're an amazing place to work. Why?

Discretionary Time Off for all employees, with no maximum limits on time off
Industry leading health, vision, and dental benefits
Competitive compensation package
16 weeks of fully paid parental leave
Flexible, hybrid approach to working from home and in the office where applicable
Focus on wellness and employee health through stipends and dedicated wellness programming
Purposeful career development programs with reimbursement provided for educational certifications

#LI-remote

This is a full-time remote opportunity. Candidates must be located in the United States.

Exiger is revolutionizing the way corporations, government agencies and banks manage risk and compliance with a combination of technology-enabled and SaaS solutions. In recognition of the growing volume and complexity of data and regulation, Exiger is committed to creating a more sustainable risk and compliance environment through its holistic and innovative approach to problem solving. Exiger's mission to make the world a safer place to do business drives its award-winning AI technology platform, DDIQ, built to anticipate the market's most pressing needs related to evolving ESG, cyber, financial crime, third-party and supply chain risk. Exiger has won 30+ AI, RegTech and Supply Chain partner awards.

Exiger’s core values are courage, excellence, expertise, innovation, integrity, teamwork and trust.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

Exiger’s hybrid work policy is periodically reviewed and adjusted to align with evolving business needs.

ServiceNow Platform Manager

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