Role Description: • Analyze and translate business and technical requirements into an architectural blueprint to achieve complex business objectives.• Establish and manage a technical governance.• Facilitating workshops or meetings to gather requirements, presenting, and validating solutions and test the interpretation of the client’s needs• Demonstrate solid insights in designing ServiceNow’s capabilities• Produce a detailed functional design document to match customer requirements• Serves as an active contributor of leading practices, standards, and thought leadership related to the ServiceNow platform.• Experience in working according to agile, scrum or SAFe principles• Contribute to the development of opportunities and provide input to grow our business• Effectively managing key stakeholders both internally and externally to the organization
Competencies: Project Management, ServiceNow
Experience (Years): 10 & Above
Essential Skills: • ServiceNow platform engineering with ITSM Modules including Service Request, Incident, Problem, Change, Rot and Configuration Management and security / regulatory disciplines• Industry and project experience of 8+ years with ServiceNow• Experience of significant Service Now implementations which span ITSM and security / regulatory disciplines• Good understanding of ServiceNow capabilities• Strong experience working with ServiceNow platform essential modules (e.g., ITSM, ITOM, CMDB, ITAM, • GRC, SecOps, HR, IM, Service Requests Management with SLAs, Knowledge Management, Discovery)Experience in S2P & MDM setup in EC Pro, Service Catalogs, Integrations. • Designing, engineering and configuring ServiceNow to automate internal Information Technology Infrastructure Library (ITIL) processes• Thorough knowledge on workflows, tables, script, flow designer and integration hub.• Excellent knowledge on Enterprise Security and Architecture, middleware and discovery technologies, database design schemas and data modelling• Strong analytical skills, communication, and presentation skills• Ability to manage development teams, customers and stakeholder expectations• Knowledge and experience of Infrastructure Operations, migration as well as ServiceNow Integration with Third party system.• Fluent in English (spoken and written)
Desirable Skills: • Excellent communication and presentation skills.• Project management and problem-solving expertise.• Business acumen and ability to translate business needs into technical solutions.• Adaptability and willingness to learn new technologies.
Axiom is a global information technology, consulting and outsourcing company and services provider. Our IT solutions empower organizations and individuals throughout the world to maximize value and quality to succeed in today's challenging business environment. As a fast-growing new economy company, we focus our strengths to offer world-class solutions and services through the convergence of technology, innovation, expertise and experience. We provide software consulting, development and IT-enabled services to clients across the globe. We work towards delivering sustained value creation for customers, employees, industries and society at large. Core offerings include data warehousing, middleware development, product development and web-enablement of legacy applications in verticals like telecom, finance, healthcare, manufacturing, energy & utilities, retail & distribution, enablement of legacy Relentless exploration of technology horizons and a Global Delivery Model that is a judicious combination of onsite, offsite and offshore development, offer a complete range of high-ROI business solutions spanning the consulting, technology, operations and process outsourcing value chain.
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