ServiceNow Lead

We love technology, and we enjoy what we do. We are always looking for innovation. We have social awareness and try to improve it daily. We make things happen. You can trust us. Our Enrouters are always up for a challenge. We ask questions, and we love to learn.

We pride ourselves on having great benefits and compensations, a fantastic work environment, flexible schedules, and policies that positively impact the balance of work and life outside of it. We care about who you are in the office and as an individual. We get involved, we like to know our people, we want every Enrouter to become part of a great community of highly driven, responsible, respectful, and above all, happy people. We want you to enjoy working with us.

Enroute is seeking a hands-on ServiceNow Practice Lead to establish and scale our ServiceNow practice. This is a unique opportunity for a technical leader who thrives at the intersection of delivery, strategy, and client engagement. You’ll not only lead implementations but also shape the future of Enroute’s ServiceNow capabilities in Mexico and beyond.

Requirements

Technical Expertise

• Proven, hands-on experience with ServiceNow (ITSM + ITOM required; HRSD and/or CSM a plus).
• Multiple ServiceNow certifications (CSA + 2+ Implementation Specialist certs).
• Strong background in designing and leading integrations.
• Track record of mentoring ServiceNow developers.

Leadership & Communication

• Bilingual (Spanish/English) – able to lead U.S. client calls and build local teams.
• Excellent communicator with both technical and C-Suite stakeholders.
• Experience in pre-sales: demos, workshops, proposals, and executive engagement.
• Skilled in writing SOWs and negotiating requirements.

Mindset

• Entrepreneurial and growth-driven — you want to build, not just manage.
• Comfortable with ambiguity, but structured and disciplined in delivery.
• Collaborative team player who can also be the face of the practice.

Responsibilities:

Practice Leadership

• Define and execute the strategy, vision, and roadmap for Enroute’s ServiceNow practice.
• Build frameworks, accelerators, and IP to drive delivery efficiency and consistency.

Hands-On Delivery

• Lead implementations across ServiceNow modules (ITSM, ITOM, HRSD, CSM).
• Drive architecture, configuration, and complex integrations with platforms like Azure, AWS, Jira, and SAP.

Client Engagement

• Act as the primary client-facing expert for customers.
• Run workshops, demos, and executive-level presentations.
• Translate technical solutions into measurable business outcomes.

Team Building

• Recruit, mentor, and grow a high-performing ServiceNow team in Monterrey.
• Promote certifications and ongoing skill development.

Pre-Sales Support

• Partner with sales on solutioning, RFP responses, and new opportunities.
• Write SOWs, shape proposals, and help drive business growth.

Quality & Governance

• Establish and enforce best practices, standards, and governance across all ServiceNow engagements.

Benefits

• Monetary compensation
• Year-end Bonus
• IMSS, AFORE, INFONAVIT
• Major Medical Expenses Insurance
• Minor Medical Expenses Insurance
• Life Insurance
• Funeral Expenses Insurance
• Preferential rates for car insurance
• TDU Membership
• Holidays and Vacations
• Sick days
• Bereavement days
• Civil Marriage days
• Maternity & Paternity leave
• English and Spanish classes
• Performance Management Framework
• Certifications
• TALISIS Agreement: Discounts at ADVENIO, Harmon Hall, U-ERRE, UNID
• Taquitos Rewards
• Amazon Gift Card on your Birthday
• Work-from-home Bonus
• Laptop Policy

Equal employment

Enroute is committed to providing equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.