ServiceNow ITSM Project Manager- BGV

AI overview

Lead large-scale ITSM transformations and manage end-to-end BGV project delivery while collaborating with cross-functional stakeholders for high-quality outcomes.

Job Title :: Project Manager – ServiceNow ITSM & BGV

Location :: Fort Mill, SC ||| San Diego, CA || Austin, TX || NY || NJ

Job Summary

We are looking for a highly experienced Project Manager with deep expertise in ServiceNow ITSM implementations and Background Verification (BGV) programs. The candidate will lead large-scale ITSM transformations, manage end-to-end BGV project delivery, and collaborate with cross-functional stakeholders to ensure timely, compliant, and high-quality outcomes.

Key Responsibilities

· Need 10+ years overall experience, 5+ years managing ServiceNow ITSM programs

· Lead end-to-end ServiceNow ITSM project delivery, including planning, execution, monitoring, risk management, and closure

· Manage BGV programs/projects, including vendor onboarding, process standardization, compliance tracking, and SLA governance

· Drive implementation and optimization of ServiceNow ITSM modules:

· Incident Management, Problem Management, Change Management, Request Management, Knowledge Management

· Ensure adherence to ITIL v3/v4 best practices

· Manage UAT, production releases, and post-go-live support

Technical Skills & Expertise

· ServiceNow ITSM (mandatory) – hands-on project leadership experience

· ITIL v3 / ITIL v4 certified or strong practical experience

· Strong understanding of CMDB, integrations, workflows, and automation

· Experience with BGV tools, vendors, and compliance frameworks

· Familiarity with Agile, Scrum, and Waterfall methodologies

· Tools: ServiceNow, JIRA, Confluence, MS Project, Excel, PowerPoint

Required Qualifications

· Bachelor’s degree in Engineering, Computer Science, or related field

· 10+ years of overall IT experience

· Proven experience managing large-scale ITSM and BGV initiatives

· Strong analytical, problem-solving, and decision-making skills

Preferred Qualifications

· PMP / PRINCE2 / SAFe certification

· ServiceNow certifications (CSA, ITSM, or higher)

· Experience working in global delivery or shared services environments