Windward is seeking an Associate level ServiceNow IT Operations (ITOM) Technical Consultant responsible for configuring and developing ServiceNow solutions that meet business and technical requirements. This role combines technical expertise in the ServiceNow platform with Configurations Management Database (CMDB), ITOM Discovery, Service Mapping and Event Management experience and consulting and implementation skills to deliver high-quality applications, configurations and solutions. As this role is an Associate level, the successful candidate has some hands-on experience working with the CMDB and/or at least one ITOM application and will quickly be proficient in development within ServiceNow and working with ServiceNow's ITOM Discovery, Service Mapping and Event applications and the CMDB. The ideal candidate is a ServiceNow Certified System Administrator (CSA) and will work diligently towards ITOM Certified Implementation Specialist (CIS) certifications.
Develop, and implement ServiceNow solutions—including custom applications, workflows, forms, UI policies, business rules, and integrations—ensuring alignment with business and technical requirements.
Collaborate with stakeholders and Business Analysts to translate business needs into technical specifications and lead technical workshops to review design, architecture, and configuration approaches.
Support end-to-end project delivery including testing, deployment, troubleshooting, root cause analysis, and system optimization.
Develop and support integrations with enterprise systems (e.g., Azure AD, HR, ERP, monitoring tools) using REST, SOAP, APIs, and IntegrationHub, ensuring secure data exchange.
Work Location:
Travel Required:
Windward strives to attract and retain the best individuals and provide an environment where they can all grow professionally and build a rewarding career. We continually strive to create an environment that balances work life and offers benefits that will enhance the compensation package. We offer Medical, Dental, Vision, Flexible Spending Accounts, Short Term Disability, Long Term Disability, Life Insurance and AD&D, as well as the option to purchase additional Life Insurance and AD&D, Paid Time Off, Personal Leave, Holidays, 401(k) plan with company match and work/life balance.
Windward is proud to be an Equal Opportunity Employer. Applicants are considered for all positions without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, ancestry, marital or veteran status.
