Company Overview:
When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there’s really only one: Zones – First Choice for IT.TM
Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.
Position Overview:
Term: 6+ months
Location: United States (Remote)
Pay: $70.00 - $75.00; commensurate with experience
Hours: normal business hours
We are seeking a ServiceNow ITAM Implementation Consultant (HAM Pro) to lead and execute a Hardware Asset Management Professional (HAM Pro) implementation in a healthcare enterprise environment. This is a hands-on delivery role requiring proven experience implementing HAM Pro end-to-end, including process design, configuration, integrations, data migration, testing, and go-live support.
The consultant will work remote, partnering with IT Operations, ServiceNow Platform teams, Procurement, Security/Compliance, and Finance to deliver an ITAM solution that improves asset lifecycle visibility, controls, and audit readiness.
What you will do as the ServiceNow Implementation Consultant:
The requirements below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not intended to be a comprehensive list of the duties and responsibilities of the position, and the duties and responsibilities may change without notice.
HAM Pro Implementation & Delivery
- Lead the end-to-end implementation of ServiceNow HAM Pro, including discovery workshops, solution design, configuration, testing, and deployment.
- Configure and optimize HAM Pro capabilities such as:
- Hardware asset lifecycle workflows (request → procurement → receiving → deployment → refresh → disposal)
- Stockrooms, inventory controls, transfer orders, and asset audits
- Model management, normalization/standardization, asset/CI alignment
- Contract/warranty tracking and vendor lifecycle support
- Establish ITAM governance and operating procedures aligned to healthcare and enterprise controls.
Process & Stakeholder Alignment (Healthcare)
- Facilitate requirements gathering with stakeholders across:
- IT Operations / End User Services / Field Services
- Procurement & Supply Chain
- Finance / Fixed Asset teams
- Security, Risk, and Compliance
- Translate healthcare operational needs into ServiceNow configuration and measurable outcomes (accuracy, auditability, lifecycle compliance).
Integrations, Data, and CMDB/Discovery Alignment
- Design and support integrations between HAM Pro and relevant upstream/downstream systems (as applicable), such as:
- Endpoint management (e.g., Microsoft Intune, SCCM/MECM, Jamf)
- Procurement/ERP platforms (e.g., Oracle, Workday, SAP, Coupa)
- Discovery and inventory sources
- Drive asset data quality improvements:
- Data mapping, cleansing, deduplication, and migration strategy
- Establish data standards (naming, model categories, ownership, locations)
- Ensure alignment between Assets and Configuration Items (CIs), supporting CMDB health and lifecycle synchronization.
Testing, Cutover, and Go-Live
- Build and execute test plans (unit, system, UAT) and manage defect triage/resolution.
- Define cutover approach, training needs, and hypercare support plan.
- Produce implementation documentation, runbooks, and knowledge transfer to internal teams.
Reporting & Continuous Improvement
- Deliver dashboards and operational reporting for:
- Inventory accuracy and audit completion
- Lifecycle compliance and refresh planning
- Stockroom performance and fulfillment metrics
- Asset data completeness and exceptions
- Recommend post-go-live enhancements and automation opportunities.
What you will bring to the team:
- Proven experience implementing ServiceNow HAM Pro in at least one prior engagement (please be prepared to describe scope and outcomes).
- Healthcare enterprise experience (provider, payer, or health system), with awareness of regulated operational environments.
- Strong hands-on ServiceNow experience in:
- IT Asset Management (ITAM) / HAM Pro
- Asset lifecycle workflows, stockroom/inventory, audits
- Data migration and reconciliation
- Reporting and dashboards
- Solid understanding of ITAM best practices:
- Procurement-to-pay touchpoints
- Inventory/warehouse controls
- Deployment/refresh/disposal processes
- Audit and compliance readiness
- Experience partnering with cross-functional stakeholders (Procurement, Finance, Security, IT Ops).
- Excellent communication skills, including workshop facilitation and documentation.
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Zones offers a comprehensive Benefits package
While we’re committed to providing top-tier solutions, we’re just as committed to supporting our own team. As a valued team member, you will be eligible for a comprehensive benefits package that includes medical coverage, as well as state-mandated sick leave, along with other benefits designed to support your well-being and work-life balance. And as a Minority Business Enterprise, a Corporate Plus member of the Northwest Minority Supplier Development Council, and an Equal Employment Opportunity Employer, our community is just as diverse.
At Zones, work is more than a job –with exciting careers with a global team who are client centric, have a passion for tech, who embrace change and lifelong learning in a collaborative culture. If you’re interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you!
All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.
Zones participates in E-Verify. E-Verify is a system that compares information from a team member’s Form I-9 to federal records to confirm their eligibility to work in the United States.
