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Unison Consulting Pte Ltd

ServiceNow IRM Expert / Implementation Lead

AI overview

Lead the full implementation of ServiceNow IRM solutions while collaborating with cross-departmental stakeholders and ensuring compliance with best practices and governance.

Position Summary

We are seeking a highly experienced ServiceNow IRM (Integrated Risk Management) Expert to lead the end-to-end implementation of ServiceNow IRM within our organization. The ideal candidate will have deep functional and technical expertise in ServiceNow IRM/GRC modules, a strong project management background, and proven experience in leading enterprise-wide implementations.

This role requires both strategic and hands-on capabilities to design, implement, and optimize risk management processes using ServiceNow’s IRM framework.

Key Responsibilities

  • Lead the end-to-end implementation of the ServiceNow IRM suite, including Policy and Compliance, Risk Management, Audit Management, and Vendor Risk modules.
  • Collaborate with stakeholders across departments to define business requirements, solution design, and delivery strategy.
  • Manage project planning, execution, and governance to ensure timely and quality delivery.
  • Configure and customize the ServiceNow IRM modules to align with organizational policies, workflows, and risk frameworks.
  • Develop integrations with other enterprise systems (e.g., HR, Security, Compliance, or Third-Party Risk tools).
  • Drive user adoption, training, and documentation for all implemented processes.
  • Ensure compliance with ServiceNow best practices and platform governance.
  • Act as the primary liaison with ServiceNow and other vendor partners.
  • Provide ongoing support, optimization, and enhancement of the IRM solution post-implementation.

Required Qualifications

  • 10+ years of total experience in IT or enterprise applications, with 5+ years in ServiceNow.
  • Proven experience in ServiceNow IRM / GRC implementation in enterprise environments.
  • Strong understanding of risk, compliance, audit, and governance frameworks (e.g., ISO 27001, NIST, GDPR, SOX).
  • Demonstrated ability to lead cross-functional teams and manage full project lifecycles.
  • Hands-on experience with ServiceNow platform administration, configuration, scripting, and integrations.
  • Excellent communication and stakeholder management skills.
Unison Consulting Pte Ltd

Unison Consulting was launched in Singapore on September 2012, the hub of the financial industry, with innovative visions in the technocratic arena. We are a boutique next-generation Technology Company with strong business-interests in Liquidity risk, Market Risk, Credit Risk and Regulatory Compliance. Unison provides technology consulting and services to implement Risk Management and Risk Analytics System for Financial Institutions. Our services suite comprises of Techno-Functional consulting, systems integration, Business Intelligence, information management, and custom development of IT solutions, plus project management expertise for financial institutions. We have expertise in latest cutting edge technology to achieve better total cost of ownership. Through our qualified professionals, we assist you drive your unique risk management strategies, whether that means efficient monitoring, improving risk appetite of the financial institutions, complying with regulations, or capturing growth opportunities through innovation, this is what maximizes your decision taking potential. At Unison Consulting, we view clients as partners, and our success is only measured by the success of our partners. So we put it all on the table in order to exceed expectations. Our staff consists of young, energetic and innovative consultants who are never afraid to challenge the conventions and push the boundaries in an effort to help our clients. For every project, no matter how large or how small, we strive to not only meet your needs, but deliver a showcase in your field.

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