Who We’re Looking For (Position Overview):
Spry Methods is seeking a skilled ServiceNow DevOps / Release Engineer to streamline and automate our ServiceNow (SNOW) development, deployment, and release management processes. This role is responsible for establishing and maintaining CI/CD pipelines, managing source control, coordinating releases, and implementing DevOps best practices across the ServiceNow platform. The ideal candidate will have strong technical expertise in ServiceNow, automation tools, and modern DevOps methodologies, with a focus on improving deployment efficiency, quality, and reliability. The ideal candidate will have foundational ServiceNow experience and a strong desire to advance their technical skills.
What Your Day-To-Day Looks Like (Position Responsibilities):
The SNOW DevOps / Release Engineer will serve as the bridge between development and operations teams, ensuring smooth, reliable, and repeatable deployments across ServiceNow environments. This individual will design and implement automation solutions, manage release schedules, and establish processes that enable rapid, high-quality delivery of ServiceNow applications and updates. Principal responsibilities include but are not limited to:
Design, implement, and maintain CI/CD pipelines for ServiceNow application development and deployment
Manage ServiceNow source control using ServiceNow or Git-based repositories and version control best practices
Coordinate and work with SNOW developers to execute ServiceNow releases, including update sets, scope applications, and platform upgrades
Implement and manage automated testing frameworks (ATF - Automated Test Framework) for ServiceNow
Support SNOW instance cloning, refresh strategies, and environment synchronization
Create and maintain release documentation, runbooks, deployment procedures & coordinate with development teams to ensure code quality and deployment readiness
Manage rollback procedures and disaster recovery processes for failed deployments
Work with SNOW Developers to configure and maintain ServiceNow integration with common DevOps tools (Jenkins, GitLab, Azure DevOps, etc.), if required
Work w/ SNOW team to conduct post-deployment reviews and implement continuous improvement initiatives
Provide guidance on release management deployment best practices
Collaborate with stakeholders to plan release schedules and maintenance windows
What You Need to Succeed (Minimum Requirements):
Bachelor’s degree in Computer Science, Information Technology, Business Administration, or related field, and or equivalent work experience
Minimum 3-5 years of experience in DevOps, release engineering, or systems administration
At least 2-3 years of hands-on ServiceNow experience, including development and administration
Proven experience with CI/CD pipeline design and implementation
Practical experience with ServiceNow update sets and application deployment
Experience with automation scripting and tools
Strong knowledge of ServiceNow platform architecture and instance management
Proficiency with ServiceNow update sets, scoped applications, and application repository
Experience with Git-based version control systems and branching strategies
Working knowledge of CI/CD tools (Jenkins, GitLab CI/CD, Azure DevOps)
Proficiency in scripting languages (JavaScript, Python, PowerShell, Bash/Shell)
Understanding of ServiceNow REST/SOAP APIs and web services
Experience with ServiceNow Automated Test Framework (ATF) and test automation
Knowledge of ServiceNow instance management and cloning procedures
Familiarity with configuration management and infrastructure as code concepts
Understanding of ServiceNow development best practices and coding standards
Experience with deployment automation and orchestration tools
Basic understanding of database concepts and SQL
Knowledge of monitoring and logging tools
Understanding of network protocols and web technologies
Strong problem-solving and troubleshooting abilities
Effective communication, organizational, & time management skills with ability to work across technical and business teams
Ability to work independently and make sound technical decisions
Process-oriented mindset with focus on continuous improvement
Ability to manage multiple priorities and work under pressure during releases
Ideally, You Also Have (Preferred Qualifications):
ServiceNow certifications (CSA, CAD, Implementation Specialist, etc.)
DevOps-related certifications (AWS DevOps, Azure DevOps, Jenkins, GitLab)
ITIL Foundation certification
Agile/Scrum certifications (CSM, PSM)
Experience with ServiceNow Automated Test Framework (ATF)
Experience with ServiceNow IntegrationHub and Flow Designer
Experience with source control systems (Git, GitHub, GitLab, Bitbucket)
Familiarity with cloud platforms (AWS, Azure, Google Cloud Platform)
Experience with ServiceNow Performance Analytics and reporting
Experience with ServiceNow plugins and spoke installation/management
Knowledge of Agile/SAFe development methodologies
Understanding of microservices architecture and APIs
Background in site reliability engineering (SRE) practices
#CJ
