Windward Consulting is an Elite ServiceNow Partner that delivers real-world Service Reliability solutions using a unique blend of expert process knowledge, technology insight, and deep operational experience. This combination of skills is grounded in a product- and vendor-agnostic approach that enables Windward to serve as a trusted partner to some of the world’s leading businesses and U.S. government agencies. Since our inception in 1997, Windward has supported over 500 clients worldwide and more than 3,500 projects.
Our dedication to excellence is reflected in our industry-leading metrics. Windward has a Customer Satisfaction (CSAT) score of 4.7 and an Employee Net Promoter Score (eNPS) of 82, demonstrating our commitment to both client success and employee engagement. We foster a culture of teamwork, innovation, and ongoing learning—empowering our consultants to tackle complex challenges for innovative clients. If you’re passionate about technology and eager to make a difference, Windward is the ideal place to elevate your career.
As a ServiceNow Custom Developer you will be the lead to perform configuration, development, support, and maintenance of a customized application within the ServiceNow platform, as well as maintaining the platform itself. You will work with external and internal stakeholders to understand, propose, and deliver custom solutions to fulfill the organization’s mission. You will primarily use JavaScript to develop the custom application on top of the customized ServiceNow Service Portal.
Key Responsibilities
- Collaborates with internal stakeholders and team members to build solutions in ServiceNow that support business requirements
- Leads technical design and documentation to satisfy business requirements
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Enhance and implement new features within the client’s specialized ServiceNow environment by utilizing platform functionalities as well as JavaScript-based development.
- Works with Data Imports and Fix Scripts to load and clean data in Production
- Creates and maintains several custom workflows needed for application capabilities
- Carries out unit-testing and defect resolution
- Carries out Release Management processes to accomplish migration of the changes to production
- Provide platform performance monitoring (ie; slow scripts, transactions, log errors) and platform security monitoring utilizing tools like the Security Center dashboard
- Implement new and maintain existing scripts that auto-populate (via JSON and/or HTML), generate, attach, and dynamically render fillable PDF documents using ServiceNow APIs like GlideSysAttachment and PDFGenerationAPI
- Perform platform upgrades, to include validation of custom components during upgrade activities.
Required Qualifications
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Years of Experience: 2-3+ years ServiceNow Development experience, 5+ years of software development experience (JavaScript preferred)
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Deep Understanding of and Experience with JavaScript - Will need to create and maintain extensive Record Producers, Script Includes, Business Rules, Client Scripts, Widgets, etc. within scoped applications.
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Platform Knowledge: Service Portal, ServiceNow APIs
- Knowledge of Angular, HTML, and CSS for and Portal and widget maintenance and custom development
- Demonstrated ability to review implemented customized applications and components, understand what was done (and how), and be able to revise, streamline, refactor, and consolidate efficiently.
- Experience with ServiceNow platform upgrades and cloning
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Experience building test scripts and execution of such (or ATF if time permits)
Required Certifications
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Clearance: Secret or higher
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Platform Certification: ServiceNow Certified System Administrator (CSA) and Certified Application Developer (CAD)
Preferred Qualifications
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Security+ CE certification
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Certification: Other CIS/Accreditation, showing certified depth of product knowledge. CIS-Customer Service Management (CSM) preferred, Service Portal Microcertification
- Experience developing and implementing ServiceNow APIs, or equivalent API experience with other products
- Experience working Adobe fillable PDF templates and variables
Location
Windward Consulting strives to attract and retain the best individuals and provide an environment where they can all grow professionally and build a rewarding career. We continually strive to create an environment that balances work life and offers benefits that will enhance the compensation package. We offer Medical, Dental, Vision, Flexible Spending Accounts, Short Term Disability, Long Term Disability, Life Insurance and AD&D, as well as the option to purchase additional Life Insurance and AD&D, Paid Time Off, Personal Leave, Holidays, 401(k) plan with company match and work/life balance.
Windward Consulting is proud to be an Equal Opportunity Employer. Applicants are considered for all positions without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, ancestry, marital or veteran status.
