ServiceNow Business Analyst

Why Us

NewRocket is the AI-first Elite ServiceNow Partner that activates real value on the Now Platform. As a trusted advisor to enterprise leaders, we combine industry expertise, human-centered design, and enterprise-grade AI to help organizations navigate change and scale with confidence. With two decades of experience guiding clients to realize the full potential of the ServiceNow AI Platform, we are one of the largest pure-play ServiceNow partners, uniquely focused on enabling enterprises to adopt AI they trust—AI that delivers lasting business value.

We #GoBeyondWorkflows to create new kinds of experiences for our customers.

Come join our Crew!

The Role

NewRocket is a global team made up of ServiceNow professionals who help our customers run and grow their ServiceNow environments. We are hiring a ServiceNow Business Analyst. 

We will provide support and guidance to get you up to speed on some of the most amazing projects!  We provide official ServiceNow training so you can achieve multiple certifications. We will set expectations for what success looks like. Then we will allow you use your skills and experience to come up with innovative solutions to achieve customer goals.

We are #GoingBeyond Come join our crew!

What You Will Be Doing

• Understand and document business requirements and user stories for ServiceNow implementations

• Prepare test scenarios, test cases, and test scripts aligned to business processes

• Perform functional, regression, and UAT testing on ServiceNow modules

• Validate configurations across ITSM (Incident, Problem, Change, Catalog)

• Coordinate with developers, stakeholders, and end users during UAT cycles

• Track, log, and manage defects using ServiceNow/JIRA

• Ensure solutions meet business, compliance, and quality standards

• Support release validation and post-deployment testing

Required Skills

• Strong experience as a Business Analyst / Test Analyst on ServiceNow

• Hands-on knowledge of ServiceNow ITSM modules

• Expertise in test case design, execution, and defect management

• Understanding of Agile/Scrum methodologies

• Good documentation and stakeholder communication skills

Good to Have

• Experience with ATF (Automated Test Framework)

• Exposure to CSM, HRSD, or ITOM

• ServiceNow CSA certification

Education: 

• A four-year undergraduate degree in Computer Science, Computer Engineering, Information Systems or demonstrated work experience

Certifications & Knowledge 

The candidate must be willing and able to continue their education within the ServiceNow platform and beyond. It is expected that the candidate will be able to complete ServiceNow competency Certifications as well as Module Accreditations. 

Preferred Certifications:

• ServiceNow CSA certification 

We Take Care of Our People 

NewRocket is committed to a diverse and inclusive workplace. We value and celebrate diversity, believing that every employee matters and should be respected and heard.  We are proud to be an equal opportunity workplace and affirmative action employer, committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin, or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, citizenship, military, or Veteran status. For individuals with disabilities who would like to request an accommodation, please contact [email protected].