We are seeking a ServiceNow Asset & Configuration Management Engineer (L3) to lead CMDB and Asset Management architecture, governance, and advanced troubleshooting. This role serves as the technical SME and escalation point.
Design and govern CMDB and IT Asset Management architecture
Lead CMDB strategy, data model design, and best practices
Handle L3 escalations and complex CMDB/Discovery issues
Optimize Discovery, Service Mapping, and integrations
Define CMDB governance, policies, and audit processes
Mentor L1/L2 engineers and provide technical guidance
6+ years of ServiceNow experience with strong CMDB expertise
Deep knowledge of CI class models, relationships, and data governance
Hands-on experience with Discovery, Service Mapping, and integrations
Strong troubleshooting and stakeholder management skills
ServiceNow Advanced certifications preferred
About Encora
Encora is a global company that offers Software and Digital Engineering solutions. Our practices include Cloud Services, Product Engineering & Application Modernization, Data & Analytics, Digital Experience & Design Services, DevSecOps, Cybersecurity, Quality Engineering, AI & LLM Engineering, among others.
At Encora, we hire professionals based solely on their skills and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality
Encora specializes in delivering customized software engineering solutions and digital product development services to fast-growing technology firms, leveraging advanced technologies to foster innovation and growth across various industries.
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