ServiceNow Architect (REF4113B)

The role has opened due to ever growing international business demands. As a ServiceNow Architect you’ll have a key role in leading the customer through their ServiceNow journey, shaping their IT roadmap, you will be responsible for creating solution design and also for leading the development team through the iterations of implementation. You will work with different ServiceNow applications (ITSM, HR, CSM), create custom applications, and work closely with the customer to position other ServiceNow solutions that would satisfy their future needs.  

Tasks:

• Fulfill the enterprise architecture role and and act as the client’s trusted advisor in any ServiceNow related projects. Lead & guide the client on their ServiceNow journey with consultations on platform governance & architectural design, new features, process optimization ideas and other recommendations that the client can benefit from.
• Understanding, analyzing and translating customer requirements from business and technical perspective into architectural blueprints and solutions for different ServiceNow applications (ITSM, HR, CSM, MCO and others)
• Leading the development team and the implementation & deplyoments in an Agile environment
• Manage technical governance and development standards and guidelines, supporting to the dev team based on ServiceNow Technical Best Practice and Standards
• Taking responsibility from simple to complex integration tasks regarding the interface design, creation with different external client applications/systems
• Participating in Agile ceremonies, assessing and estimating requirements, validating solutions
• Taking responsibility for team’s coding, testing, debugging, and creation of technical documentation
• Mentoring colleagues, helping the team in developing and training their ServiceNow skills
• Supporting go to market activities in internation sales, presales leads

Requirements:

• 10+ years of experience in IT sector & SW development projects, 5+ years of experience with implementing ServiceNow solutions
• 3+ years of experience in lead developer or architect roles in ServiceNow projects
• Knowledge of ServiceNow platform key capabilities and solutions, in ITSM, HR, CSM and/or MCO
• ServiceNow certifications (minimum requirements: CSA and 2 CIS or CAD certifications). Ideally Certified Technical Architect.
• Experience in interface design and implementation using web services (REST, SOAP, JSON)
• Understanding of service management concepts (ITIL), data models
• Excellent ability to design, assess and implement technical solutions individually and assist the team in implementing phases
• Experience in Agile/Scrum methodology
• Experience with programming languages, databases and scripting e.g., SQL, PHP, HTML, CSS, JavaScript, JSON, Angular, AngularJS
• Personal qualities: eagerness for self-development, strive for quality, problem solving skills, reliable and thorough personality and a good sense of humor would come in handy working with us, IT geeks
• Ability to work in an international environment with local and international teams
• Long-term commitment and willingness to invest in learning and working with ServiceNow
• Strong oral and written communications skills both English and Hungarian

Nice to have skills and capabilities

• Working proficiency in German language
• Excellent presentation and communication skills
• Advanced ITIL knowledge and certifications

* Please be informed that our remote working possibility is only available within Hungary due to European taxation regulation.