Service Transition Specialist - IT Processes & Quality

• The Service Transition Specialist for IT Processes & Quality is a role focused on supporting the execution, monitoring, and continuous improvement of the service transition process. This position works closely with the service transition manager, team leads, and cross-functional stakeholders to ensure operational efficiency, adherence to standards, and successful delivery of process and quality objectives.
• 1. Process Execution & Monitoring:
• Coordinate alignment of service transition process dependencies, requirements and communications need.
• Support planning and coordination of service transition activities (incl. Release and Test Management).
• Support service readiness achievement and realization of transition milestones.
• 2. Documentation & Reporting:
• Maintain up-to-date documentation of service transitions and monitor execution (e.g., release documentation and transition dashboard).
• Create reports on transition performance.
• Assist in preparing materials for internal reviews and overview across project, changes and releases.
• 3. Quality Assurance Support:
• Assist in the execution of quality assurance checks and reviews (Approval Board, Release Management Board).
• Track and document quality issues, helping to resolve discrepancies in collaboration with relevant teams.
• Support training initiatives to promote adherence to quality standards.
• 4. Continuous Improvement:
• Track improvement initiatives within the organization in order to assure alignment with strategic objectives
• Gather feedback from stakeholders to identify opportunities for process optimization.
• Support the implementation of process changes and quality improvements.

Requirements

• Education: Bachelor’s degree in Information Technology, Business Administration, or a related field (or equivalent experience).
• Experience: 4-5 years in IT operations, process management, or quality assurance roles.
• Good understanding of IT service management frameworks (e.g., ITIL) and agile methods.
• Skills: Good organizational skills with attention to detail.
• Good understanding of IT process and quality management principles.
• Proficient in tools such as Microsoft Office Suite (PowerPoint, Excel, Word) and IT Service Management software (e.g., ServiceNow).
• Effective written and verbal communication skills both in English and Hungarian
• Ability to work collaboratively across teams and prioritize tasks effectively.
• Success Metrics
• Up-to-date and informative documentation of transition initiatives.
• Accurate and well-maintained process supporting documentation and reporting.
• Successful support in mediation and maintenance of the process requirements.
• Reduced process inefficiencies and improved stakeholder satisfaction.
• This position is well suited for a detail-oriented professional who thrives in an organizational focused role, contributing to the seamless execution and enhancement of IT processes and quality standards.

Benefits

• Take over an important and challenging role with high visibility
• Gain insight into the defense and automotive industry
• Make use of the broad network with over 30.000 great colleagues at our company
• Benefit from various professional trainings and events
• Enjoy our international and flexible work environment with an official office in Budapest but up to 100% mobile work
• Written and verbal communication skills in German is an advantage