About us
At
CYCLE and Ebike4Delivery, we support the people and businesses that keep cities moving. From riders and couriers to delivery-focused small businesses, our mission is to make last-mile delivery more reliable, affordable, and sustainable.
CYCLE operates an e-bike subscription service for professional riders across 200+ cities in Europe, while Ebike4Delivery provides high-performance delivery e-bikes and fleet solutions for businesses in the fast-food and delivery sector. Together, we support more than 1,300 customers across in 5 countries, covering millions of emission-free kilometers every month.
We’re looking for a
Service Support Specialist (m/w/d) - Remote who enjoys customer interaction, structured work, and close coordination with operational teams. In this
remote role, you’ll work across both brands, acting as a key point of contact between customers, service partners, and internal teams—helping ensure fast, clear, and reliable service communication every day.
Your Mission
- Manage and validate incoming Service Orders and Battery Tickets
- Act as the primary point of contact for customer communication
- Track and prioritize tickets based on urgency, customer impact, and operational feasibility
- Coordinate with mechanics and operations to resolve service-related issues
- Provide proactive updates and manage customer expectations throughout the ticket lifecycle
- Document all communication and maintain structured records in Odoo Helpdesk
Your skills and qualifications
- Fluency in German, English, and Dutch (spoken and written)
- Strong communication skills with a customer-focused mindset
- Ability to manage multiple cases in a fast-paced environment
- Structured, detail-oriented way of working
- Experience with helpdesk or ticketing systems (Odoo is a plus)
- Comfortable working cross-functionally with operational teams
What you can expect from us
- A cross-brand role with exposure to two complementary business models
- Broad insights into rider-focused and business-focused mobility solutions
- Responsibility and ownership in a collaborative, international environment
- Direct communication with multiple teams and stakeholders
Diversity
The CYCLE Group values diversity and is an equal opportunity employer, providing a safe and inclusive space for everyone. No matter your gender, gender identity, age, disability, body size, race, religion, sexual orientation, or nationality, we would love to receive your application! If there is anything we can do to make your recruiting process more comfortable or accessible, please don't hesitate to let us know in advance.
