Service Support Specialist

We are looking for someone to deal with different tasks assigned for the duration of the shift and provide professional service to the stakeholders.

Key Responsibilities:

• Resolving players’ disputes related to dealer actions or any other events that may impact the integrity of the game.
• Handling major incident management for all events affecting the availability of the Live Casino Service.
• Identifying and resolving all game irregularities resulting from dealer errors, software issues, or any other operational factors.

External Candidates

• Quick thinking and attention to detail.
• Analytical skills and multi-tasking.
• Ability to work under pressure and make decisions in stressful situations.
• Ability to work on different shifts.
• Good English skills (both verbal and written).
• Basic PC software knowledge and excellent command of Microsoft Office products in particular.
• High amount of game knowledge will be considered as an advantage.

Internal Candidates

• Regular employee status
• Meets KPIs with good performance
• Minimal to no absences
• Willing to shadow work and learn

Shift Schedule

• The position requires availability for a shifting schedule, consisting of six (6) working days and two (2) rest days, rotating between morning, afternoon, and night shifts.
• A night differential is provided for night shift assignments.

Salary Package
 PHP 30,000 - 40,000

Benefits:
After completion of the 6-month probationary period:    
• HMO coverage with 2 free dependents  
• 25 leave credits annually (10 sick leaves and 15 vacation leaves)