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Evolution

Service Support Specialist

Birkirkara , Malta
full-time

AI overview

Ensure uninterrupted operations by addressing real-time incidents and contributing to a high-quality gaming environment while coordinating case resolutions across teams.
  • Ensure uninterrupted table operations by identifying and resolving real-time incidents, including dealer errors, software issues, or network connectivity problems.
  • Monitor critical systems and infrastructure using provided tools, escalating alerts as necessary.
  • Investigate and resolve player disputes related to game integrity or dealer actions.
  • Ensure timely and accurate resolutions for client and end-user issues.
  • Record all incidents in internal systems, prepare detailed post-resolution reports, and share insights with management.
  • Coordinate case resolutions across internal teams and support the seamless execution of shift activities.
  • Contribute to maintaining a high-quality gaming environment by proactively identifying and addressing potential issues.
  • Excellent English skills (spoken and written).
  • Customer support experience preferred.
  • Strong decision-making, problem-solving, and leadership abilities.
  • Excellent multitasking skills with a proactive, detail-oriented approach.
  • Ability to thrive in a dynamic, multicultural, and high-pressure environment.
Evolution

Evolution is a world-leading Business-2-Business provider in product innovation and software development for online casinos. Thousands of people around the world enjoy our services every day. We are now looking for more ambitious talent to join our team as we break new ground in one of the world’s fastest moving industries.With approximately 14.000 team members across more than 30 locations, the company develops, produces, markets, and licenses fully integrated Live Casino and Slots solutions to gaming operators globally. Evolution operates broadcasting studios in Latvia, Malta, Georgia, Canada, and the U.S. and is rapidly expanding to other locations around the world.In line with our key corporate value ALIVE, we are entrepreneurs who innovate for a living and always look for the next opportunity. We aim to always be in the forefront. Our reliability comes from our commitment to DO RIGHT by acting with integrity in everything that we do and always striving for top-quality in our delivery. We believe that our advantage is that we WORK TOGETHER, and we celebrate our diverse backgrounds as critical to our business success.Are you our next EVOlutioneer?

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