AI overview

Lead service sales initiatives in assigned countries, promoting service products and developing strategic market analysis while fostering strong customer relationships.

Responsible for Service sale activities in assigned countries.
Promote service products (Spare part, service, and upgrade/modernization) to achieve sales goals, commercial responsibility from offer, clear order, TNS, and collection of overdue receivables.
Work closely with the customer service and field service team to deliver part & services in a timely manner. Aligning and exchanging after-sales activities with new machine ASMs.
Coordinate and steer Agents in the region; target-setting and –monitoring, definition and tracking of measures. In areas without Agent’s target-setting and measure definition/-monitoring.
Conduct the market analysis for market potential follow by the product portfolio planning and strategies for short term and long term.
Provide monthly forecasting and pipeline management.
Responsible for customer complaints and problem solving.
Build and maintain close relationship with customers and Agents.
Customer visits for technical and sales discussions and promote service products.
Perform customer visit as target.
Cooperation with manufacturing sites for all required support and project delivery.
Understand the technical requirements regarding Service of our customers and offer solutions together with the manufacturing plants.

Bachelor’s degree in engineering or/other fields
Minimum of 5 years’ experience in service sales for automation system solutions, preferably in machinery industry or technical industrial products.
Good experience with MS Office, CRM. Experience with SAP is preferred
Good English, both in spoken, presentation and writing
Strong customers orientation; detail-oriented and excellent problem-solving skills
Strong communication skills and able to handle multiple tasks using organizational skills
Proven ability to work independently on your own initiatives as well as in a team- environment with ability to travel in the assigned region.