Service Sales Manager

Krung Thep Maha Nakhon , Thailand
full-time

AI overview

Lead service sales initiatives in assigned countries, promoting service products and developing strategic market analysis while fostering strong customer relationships.
  • Responsible for Service sale activities in assigned countries.
  • Promote service products (Spare part, service, and upgrade/modernization) to achieve sales goals, commercial responsibility from offer, clear order, TNS, and collection of overdue receivables.
  • Work closely with the customer service and field service team to deliver part & services in a timely manner. Aligning and exchanging after-sales activities with new machine ASMs.
  • Coordinate and steer Agents in the region; target-setting and –monitoring, definition and tracking of measures.  In areas without Agent’s target-setting and measure definition/-monitoring.
  • Conduct the market analysis for market potential follow by the product portfolio planning and strategies for short term and long term.
  • Provide monthly forecasting and pipeline management.
  • Responsible for customer complaints and problem solving.   
  • Build and maintain close relationship with customers and Agents.
  • Customer visits for technical and sales discussions and promote service products.
  • Perform customer visit as target.
  • Cooperation with manufacturing sites for all required support and project delivery.
  • Understand the technical requirements regarding Service of our customers and offer solutions together with the manufacturing plants.
  • Bachelor’s degree in engineering or/other fields
  • Minimum of 5 years’ experience in service sales for automation system solutions, preferably in machinery industry or technical industrial products.
  • Good experience with MS Office, CRM. Experience with SAP is preferred
  • Good English, both in spoken, presentation and writing
  • Strong customers orientation; detail-oriented and excellent problem-solving skills
  • Strong communication skills and able to handle multiple tasks using organizational  skills
  • Proven ability to work independently on your own initiatives as well as in a team- environment with ability to travel in the assigned region.

Wir sind bereit Neues zu wagen. Bist du es auch?Syntegon Technology ist ein weltweit führender Anbieter von Prozess- und Verpackungstechnik. Rund 5.800 Kolleginnen und Kollegen in mehr als 15 Ländern arbeiten für die Syntegon-Gruppe an intelligenten und nachhaltigen Technologien für die Pharma- und Nahrungsmittelindustrie. Nutze deine Leidenschaft und dein Engagement, um zu einer besseren Lebensqualität auf der ganzen Welt beizutragen und unsere Zukunft aktiv zu gestalten.

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