Service Project Engineer (6 Month Term)

New Flyer is North America's heavy-duty transit bus leader and offers the most advanced product line under the Xcelsior® and Xcelsior CHARGE® brands..It also offers infrastructure development through NFI Infrastructure Solutions™, a service dedicated to providing safe, sustainable, and reliable charging and mobility solutions. Further information is available at www.newflyer.com.

POSITION SUMMARY 

Accountable for the improvement of product quality and reliability of bus fleets through warranty. Reducing the number of service issues and extending MDBF.  Analyzing failure and warranty data to prioritize improvement opportunities while coordinating with other teams and departments to implement changes.

WHAT YOU WILL DO: 

• Identify and mitigate risk in the product design.
• Generate and maintain metrics for effectively tracking failure trends.
• Review and assess previous service issues and SWATs to prevent repeat failures.
• Create plans to proactively manage issues with potential to develop into fleet defects.
• Become embedded within all facets of the Customer’s Organization, build a strong customer relationship/partnership while supporting contractual requirements.
• With customer approval, co-ordinate NF access to fleet data and other appropriate customer systems (configuration, maintenance, reliability, etc).
• Work with RPSM to manage the MDBF and OOS data. In addition to vehicle health, data will be used to ensure appropriate counter measures (may or may not be under warranty) are being taken to improve reliability for all fleets.
• Work with the customer, LPE, CPM, VAE, Warranty teams to fully understand the contract specifications.
• Develop a comprehensive understanding of the NF and customer business processes through the lifecycle of the bus.
• Recommend course of action to solve problems brought to you by the field staff or the customer directly.
• Investigate, identify, and resolve product problems of varying difficulty with the appropriate department(s), including suppliers.  This includes documenting and providing SCANs for supplier issues.
• Plan the controlled testing of components and installations in order to meet contractual obligations, ensure product reliability and verify component fit.
• Create instructions to service with clear information for the field staff to complete the repair. 
• Oversee and assist New Flyer owners (not just inside Service) to ensure tasks are being completed on time.
• Answer incoming calls from internal and external customers or internal field staff and take appropriate action to resolve issues.
• Supply Technical Publications Department with updated information for the manuals as well as suggestions on how to improve the information in our manuals.
• Stay up to date with training on pertinent systems in our vehicle to enable yourself to be intimately familiar in all aspects of our vehicle.
• Assists with controlled testing of components and installations to meet contractual obligations, ensure product reliability, and verify component fit.
• Other duties as assigned.

WHAT YOU NEED TO BE SUCCESSFUL:

• Bachelor’s Degree in Engineering
• High Problem Solving skills
• Proficient with MS Office (Excel, Word, Outlook, PowerPoint, TEAMS)
• Highly Technical
• Customer Service Background
• Working knowledge of Oracle Service Cloud.
• Ability to work with minimum supervision and possesses initiative to seek improvements.
• Excellent communication skills, extremely organized, self-starter, detail oriented, strong computing and facilitation skills.
• Computer and other equipment related to essential functions
• 20% and passport is required

OUR WHY: 

We exist to move people. Our mission is to design and deliver exceptional transportation solutions that are safe, accessible, e­fficient and reliable.

NFI Group is a leading independent global bus manufacturer providing a comprehensive suite of mass transportation solutions.  News and information are available at www.nfigroup.com, www.newflyer.com, www.mcicoach.com, www.arbocsv.com, www.alexander-dennis.com, www.carfaircomposites.com and www.nfi.parts.