Service Planner - Ambius

At Ambius, interior landscaping is about far more than plants. We create inspiring environments that enhance wellbeing, lift productivity, and help people thrive at work. As the premier creator of ambience for businesses, our work transforms everyday spaces into vibrant, living environments.

Our Ambius team brings to life the stunning plant displays you see in hotel lobbies, shopping centres, offices, and restaurants from lush green walls to beautifully curated plant designs. We partner with organisations of all sizes to deliver interior and exterior landscaping solutions that positively impact people through the proven health benefits of plants.

Due to continued growth and expansion, we are excited to welcome an additional Service Planner to our dynamic Sydney-based team in a permanent, full-time role.

This is a fast-paced, hands-on opportunity where you will play a vital role in keeping our operations running smoothly. As a Service Planner, you’ll be at the heart of the business  coordinating field teams, optimising schedules, supporting customer outcomes and ensuring service excellence is delivered every day.

What you’ll be responsible for:

• Planning, organising, and scheduling regular field service activities across the Ambius team
• Ensuring all Service Technician visits are scheduled within agreed timeframes and reporting variances to your Line Manager
• Coordinating installations and jobs to meet divisional expectations and deadlines
• Responding to customer service enquiries and complaints, arranging non-routine service calls where required
• Managing all service-related administration, documentation, and routing for entry into the Branch Contracts Computer System
• Ensuring technician daily routines and service activities are accurately recorded
• Producing operational and performance reports, including service status, job progress, technician productivity, customer history, and retention
• Maintaining reporting spreadsheets within required timeframes
  

What we’re looking for:

• Excellent phone manner and customer focus
• Strong written and verbal communication skills
• Confident computer skills and attention to detail
• Ability to provide clear instructions and coordinate multiple priorities
• Strong collaboration and teamwork skills
• Excellent time management and organisational capability
• Previous experience in a similar role or within a fast-paced office environment
  

Why join Ambius?

You’ll be part of a supportive, energetic, and collaborative team within a growing organisation that values initiative, development, and contribution. Every day brings variety, responsibility, and the opportunity to make a real impact.

As part of the recruitment process, successful candidates will be required to complete pre-employment medical and reference checks.

If you’re looking for a role where no two days are the same, and you enjoy being at the centre of a busy, high-performing team — we’d love to hear from you. Apply now!