The Role
At HelloConnect, you will be part of a dynamic team that embraces innovation and leverages advanced technology to create exceptional experiences. Our culture is built on collaboration, continuous learning, and a commitment to excellence. You’ll have the opportunity to work on impactful projects, develop your skills, and grow within a supportive environment that values diverse perspectives and experiences.
As a Service Package Assistant Team Lead, you will take on a key responsibility in managing a team of Purchasing Coordinators within our International Supply Chain Operations function. Your role is critical in ensuring the accuracy and timeliness of our purchase orders to suppliers across all European markets. Working closely with the local Supply Chain teams, and Procurement your role will supervise the generation and distribution of purchase orders, contributing to our ongoing efforts to drive business success and enhance customer satisfaction.
We’re looking for passionate individuals who can bring their unique skills and ideas to the table. Even if you don't meet every requirement but believe you’d excel in this role, we’d love to hear from you!
What you’ll do
- Manage a team of Purchasing Coordinators to accurately and efficiently carry out purchasing activities across Europe for a specified category area e.g. Protein, Grocery, Packaging, etc. This will be done in coordination with your line manager.
- Category management of our inbound supply chain operations involving operational supplier management, forecasting, purchasing, delivery tracking and KPI management for food and/or packaging
- Accountability for key performance metrics including On Time, In Full (OTIF), Waste, ASN Compliance and customer errors for purchasing completed by you and your team
- Partner closely with HelloFresh supply chain cluster teams to execute daily operations through ruthless prioritization, clear governance and alignment on strategic initiatives.
- Ensure data accuracy and correct flow of information to relevant stakeholders involved in the daily activities.
- Proactively coordinate with your line manager to resolve issues quickly.
- Leverage a reporting framework to escalate and manage risks throughout the European supply chain.
- Regularly review your team’s capacity with your line manager to reallocate resources effectively and strengthen the service capabilities.
- Generate documentation in the form of SOPs to ensure efficient onboarding and BAU operations of your team.
- Compile tooling requests and recommendations, propose improvements to existing processes
- Monitor reporting on performance of the Purchasing services, present to key stakeholders and provide actionable insights.
- Support to ensure that all team members meet their performance goals and deadlines.
- Serve as the subject matter expert of the team, role modeling problem solving behaviours
- Remain flexible and responsive to changing business needs, supporting on day to day tasks as needed and covering absences when required
What you’ll bring
- At least a four-year college graduate preferably with a strong background in Supply Chain Operations, Management or any Business-related course.
- At least two years experience working within procurement, supply chain and/or as a data entry clerk. People management experience preferred, interest in people management required!
- Working knowledge of office equipment and computer hardware and peripheral devices
- Experience managing or reporting on KPIs
- Experience using Microsoft Office & Google suite programs (ERP/MRP systems is a plus)
- Language: English, other European languages considered a plus (German, Dutch, French, Spanish, Italian)
What we offer
- Competitive Compensation: Beyond the standard package, we offer perks like Long Service Benefits (anniversary bonus) to recognize and celebrate your dedication
- Wellness & Perks: We prioritize your well-being by offering mental health support, HMO medical coverage, generous leave benefits plus life insurance for both you and your family's peace of mind
- Growth Opportunities: Invest in your personal development with an annual learning & development budget, plus access to the 360 Learning platform
- Dynamic Environment: Join a rapidly growing global Business Process Outsourcing company, where you'll collaborate with a diverse community spanning across multiple continents and cultures
- Work-Life Balance: Enjoy a healthy balance between your professional and personal life, with a supportive environment that prioritizes your well-being and personal time
Are you up for the challenge?
The first step to your new role starts here. Send in your application, along with your salary expectations and preferred start date. Our dedicated team will thoroughly review your details. We are excited to connect with you soon!
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