Service Owner HSE & Communications Applications

Job Description

Join our dynamic Information Technology team as Service Owner for HSE & Communications Applications in the Business Applications department. As Service Owner, you consult business departments on the selection of fit-to-purpose IT solutions, being end-to-end accountable for the implementation, optimization, and operation of IT applications for corporate communications as well as health, safety, and environment (HSE) to ensure the efficient, secure, and future-proof use of the systems.

Your key responsibilities are:

• Assume end-to-end accountability for the HSE and communications applications and IT services at hand – from concept to implementation to optimization to operation;
• Represent the central contact point for the HSE and communications departments with respect to all IT needs;
• Establish and run a structured and customer-oriented demand management process;
• Gather and collect IT requirements from the HSE and communications departments;
• Analyze business requirements, translate them into technical requirements, and develop solution concepts;
• Lead and support IT implementation projects in the area of HSE and corporate communications;
• Manage all stakeholders throughout the entire project life cycle, identify and assess risks, seek problem-solving, and perform escalation management;
• Drive technical innovation and (continuous) optimization after Go-Live;
• Ensure that the current and future service requirements of customers are identified, understood, and documented in SLA documents;
• Ensure that service performance reviews are scheduled, regularly carried out with customers, and are documented with agreed actions;
• Manage the budget for the HSE and communications applications assigned; support processes for budget planning, forecasting, and monitoring.

Qualifications

• Academic degree in computer science, Information Technology, Business Informatics, business administration or a related field;
• Several years of work experience in IT and practical experience as an IT Product Owner, IT project manager, IT consultant or business analyst;
• Experience in implementing (cloud-based) IT solutions, preferably communications and/or HSE applications;
• Knowledge of communications and/or HSE applications;
• Strong analytical and structural skills;
• Strong communication and presentation skills;
• Business fluent in English (written and spoken);
• Self-motivated, solution-oriented, and capable of working in a multicultural, distributed team environment.

What we offer:

• Compensation package: 14th salaries plus performance bonus
• Lunch Allowance: in line with local regulation
• Health and Life Insurance;
• Flexibility - Flexible schedule, hybrid work.
• Home-Office - Employees received 1,00€ net for each Home-Office day, paid monthly.
• Vacation days - 22 days per year + 3 extra days the following year (considering absenteeism). Seniority days added starting from 3 years in the company.

Ready to drive with Continental? Take the first step and fill in the online application.