Service Manager

Service Manager – Engineering & Global Installation Services

Hereford | £40,000 – £50,000 + Bonus + Excellent Benefits
Mon–Fri | 7:30am – 5:00pm

Are you a highly organised Service Manager ready to step into a growing, dynamic environment with a global footprint?

We’re on the lookout for an experienced leader who thrives in a fast-paced, hands-on environment, willing to take ownership of an established service team. This is your chance to shape the future of a company at the heart of major national infrastructure projects – including Hinkley Point C – while supporting a tight-knit, talented engineering team.

About the Role

You’ll be leading a calm and capable team of 5 engineers and 2 apprentices (with 2 more joining in September) – all looking for a manager who gets it. Someone who doesn’t delegate what they wouldn’t do themselves, who brings structure, and who champions their success.

You'll be at the centre of:

  • Planning & Logistics: Coordinating global travel, installations, hotels, transport, and goods delivery (including EU import/export and commodity codes)
  • Team Development: Recruiting apprentices, mentoring, and leading from the front
  • Customer Excellence: Ensuring clients are never left waiting, reports don’t go missing, and service is second to none
  • Operational Improvements: Taking manual, outdated processes (like 100+ pending LED reports) and streamlining them with Salesforce and new policies
  • Technical Oversight: Supporting engineers working across LEV systems, welding calibration, and machinery installation & maintenance

Key Responsibilities

  • Lead and support the service team to hit KPIs and deliver exceptional client outcomes
  • Own all aspects of service delivery – from customer queries to post-installation reporting
  • Manage apprentice development, team structure, and recruitment
  • Oversee logistics for engineers' travel, accommodation, and goods shipping
  • Introduce and embed structured processes using Salesforce and other tools
  • Collaborate with other departments to keep service delivery aligned with business goals

Requirements

  • Strong experience in a service leadership role (ideally in engineering, technical field services or installations)
  • A naturally organised, proactive approach to planning and coordination
  • Experience supporting remote teams and working cross-functionally
  • Confidence using or implementing CRM systems (Salesforce is a plus)
  • Passion for quality service, continuous improvement, and being hands-on

Benefits

  • £40,000 – £50,000 base salary
  • Quarterly bonus (5%–25%)
  • Private medical healthcare
  • 5x life insurance
  • Cycle to work scheme
  • 25 days holiday + 8 bank holidays

Occasional travel may be required

If you're looking for a role where you can bring structure, leadership, and forward-thinking to a team that values respect, calmness, and getting the job done – we’d love to hear from you.

Universal Business Team (“UBT”) is a global enterprise spanning 19 countries across the United Kingdom, Europe, North America, Central America and Australasia. UBT, headquartered in Sydney, Australia, is a diversified business consultancy that supports clients with business-advisory and group-buying services with the objective to help businesses develop a competitive edge. UBT was launched in 2009 in response to the Global Financial Crisis to support client organisations that were either in distress or looking to improve their competitiveness and financial performance. Currently, UBT turns over $500M (AUD) and has aspirations for significant growth over the next three to five years. A recent decision was made to bring four separate global regions together under the one global brand and leadership team. UBT’s business advisory services comprise corporate training, consulting, recruitment, accounting, and group buying services. UBT facilitates leadership and business excellence for our client’s in their respective industries. Through the group buying function, UBT nurtures mutually-beneficial relationships between member businesses and world-leading providers of business goods and services. The outcome to which we strive is a “win-win” for small-to-medium enterprises and big business alike. UBT provides services and products to approximately 3,000 independent, family-owned businesses globally with combined annual revenues exceeding $12B (AUD). The majority are small to medium sized enterprises with typical annual revenue ranges between $5m-$20m. However, there are also some larger businesses with annual revenues in the range of $100m-$250m. The unifying feature of all UBT’s clients is that the owners are parishioners of the Plymouth Brethren Christian Church (PBCC). UBT (which is owned by the PBCC) supports clients by providing products, services and support designed to increase their profitability and growth. The after-tax profits generated by UBT are reinvested into community initiatives, predominantly through schools (established to educate the children of Brethren families) and charities, such as the Rapid Relief Team (“RRT”) and the Red Cross. UBT Recruitment are an Equal Opportunities Employer. We will apply a rigorous, objective selection process using non-discriminatory criteria, as far as possible on behalf of all the businesses we recruit for.To view our policy in full please contact [email protected]

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£40,000 – £50,000 per year
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