At Whaley, we know people are vital to our success. We offer a competitive salary, on-call pay, and generous benefits including:
- Company Vehicle | Cell Phone
- Medical, Dental, and Vision
- Meters & Test Equipment
- Continuing Education
- 401k w/ Company Match
- Profit Sharing
- Paid Holidays | Vacation
- Short-Term Disability | Long-Term Disability Insurance (company paid)
- Life Insurance (company paid)
Summary
The Service Manager provides oversight of scheduling and work flow for the service technician team. This role may require productivity as a service technician based on the operational needs, but spends less than 50% of their time in the field performing service work.
Details
- Prioritizes new unscheduled service calls for branch’s service technicians to best meet customer’s needs.
- Provides direct supervision of all branch service technicians.
- Sets up daily and on-call schedule for all service technicians at branch location.
- Promptly responds to customers and factories regarding service related issues.
- Provides technical support for branch parts department, walk-in customers and customers over the phone.
- Provides technical support to branch service technicians in the field to resolve problems quickly.
- Sets up ready boxes or parts needed by technicians for assigned jobs.
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Contacts customer as directed for leads, service issues and collection issues.
- Conducts/oversees weekly tech meetings as required by Area Manager.
- Assume responsibility for daily branch operations in Area Managers absence.
- Be available to on-call service technicians (nights, holidays and weekends) for technical support as required.
- Performs other duties as required.
Required Education | Experience
- A High School diplomas or the equivalent in experience.
- 3-5 years previous industry experience as a Service Manager.
Skills and Abilities
- Good interpersonal and communication skills for verbal, over the phone communications with customers and service technicians.
- The ability to understand and prioritize service calls and assign technicians accordingly.
- Must be well organized and able to make and execute decisions to promote customer and employee satisfaction.
- Ability to supervise and direct the work of others.
- Ability to handle multiple tasks simultaneously including multiple incoming phone calls.
- Driving record acceptable under auto liability insurance guidelines.
Working/Environmental Conditions:
Greater than 50% of the time spent:
- Shop environment.
- Some lifting up to 50 pounds without aid.
- On-call availability for technical support.
Less than 50% of the time spent:
- Regular lifting of 5 pounds to 50 pounds depending on requirements of the repair, maintenance, and/or installation.
- Repeated bending, twisting, stooping and kneeling.
- Extensive daily travel to work site location.
- Exposure to hot grease from fryers.
- On-call weekend rotation may be required (frequency varies with branch size).
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
