Nomagic
Service Manager
TLDR
Create and manage a robust service and maintenance system for a rapidly growing fleet of robots, ensuring high uptime while collaborating closely with cross-functional teams.
Offer essentials:
Play with robots every day
Salary: 25,000 - 30,000 gross UoP per month + equity
Relocation package
Truly flexible working hours
English-speaking environment
Here is why we love this job ourselves, and hope you will enjoy it too:
We build robots powered by AI
We have them in production at scale and see their real impact on critical operations.
We test our code in unit tests, simulations and on real robots to make sure we can maintain stable KPIs in production!
We’re still pretty small, so everyone has a direct impact on the final result
Our team has built Google Warsaw, unicorn startups (Climate Corp), tested rocket engines and worked at top companies such as ABB, Dematic or Nvidia. Now we shape the future of smart robotics together!
We combine world-class research with top notch engineering and apply it to solve real problems
Some of problems you may try to solve with us :
Service System Creation: Design and implement a comprehensive, outsourced service and maintenance system to support a rapidly growing robot fleet.
Partner Management: Hand in hand with Procurement team identify, onboard, and manage external service providers across various European locations. Define clear scope, SLAs/KPIs, and cost structures.
Operational Excellence: Define and monitor key service metrics (e.g., MTTR, First Time Fix Rate, Uptime) and drive continuous improvement with service partners using a data-driven approach.
Budget & Cost Control: Manage the service and maintenance budget, negotiating favorable contracts and driving cost efficiency.
Cross-functional Collaboration: Seamlessly interface with Engineering (Hardware/Software), Customer Success, and Project Management teams.
Skills we’d like you to have:
Hands on approach: 5+ years of technical experience in PLC and HMI programming using Siemens TIA Portal and WinCC Unified. Experience with Beckhoff TwinCAT is a plus. Hands-on experience with EPLAN. Knowledge of automation components - market solutions and current tech trends from leading suppliers (sensors, actuators, controllers, ..), and communication protocols.
Service Experience: additional 5+ years on top of technical experience in technical service management, field service engineering, or a similar role in industrial automation, intralogistics, or robotics.
Outsourcing: Proven track record in developing and managing an outsourced technical service or maintenance operation for complex hardware.
Contracts: Expertise in defining, negotiating, and managing third-party contracts and Service Level Agreements (SLAs).
Technical Knowledge: Strong knowledge of industrial maintenance practices, spare parts logistics, and managing a multi-site installed hardware base.
Attitude: Highly energetic, hands-on, and results-oriented.
Ability to travel up to 50% of the time (peak) for partner auditing, training, and complex issue resolution.
Excellent communication skills in English.
What should you expect once you apply?
Recruiter phone screen
Hiring Manager interview
Technical interview
Homework & visit to our office
Important: Feedback after completing the recruitment process.
This role is focused on establishing operational excellence through external partnerships:
Ability to travel up to 50% of the time (peak) for partner auditing, training, and complex issue resolution.
Excellent communication skills in English.
See a short sneak peek of our product here:
Benefits
Flexible Work Hours
Truly flexible working hours
Nomagic builds AI-powered robots designed to operate in real-world environments, such as warehouses and fulfillment centers. Our technology focuses on enhancing employee experience and streamlining office operations, setting us apart in the robotics industry with practical, scalable solutions.
- Founded
- Founded 2017
- Employees
- 11-50 employees
- Industry
- Internet Software & Services
- Total raised
- $31M raised
Service Manager