The Service Manager for Field Service Operations manages day-to-day activities of the service technicians. This role is a supervisory level position that oversee technician’s performance and provides technical guidance during execution of projects. Additionally, this role will facilitate team member’s development and manage the reciprocal relationship between individual team members, and between team members and the organization.
Principal Duties and Responsibilities:
- Promote Environmental, Health & Safety objectives to ensure complete adherence to legal, regulatory and company policies. Key team member of Field Service EHS continuous improvement initiatives
- Oversite of the execution of project plans developed by in-house Project Managers
- Execution of quality verification and facilitation as it relates to technician work being performed onsite at customer facilities
- Recommends actions to improve performance, and quality of service, and suggests changes in project plans to increase efficiency
- Identify, communicate, and facilitate action plans regarding potential customer risks and high priority projects
- Maintain awareness of Technician skillsets and technical abilities to create and manage team member development plans
- Perform yearly evaluations of technicians in a timely manner
- Consistently enforce employee compliance with safety and work rules, company policies, procedures, and standards via our corrective action disciplinary procedure
- Assist in recruitment efforts within the department
- Execute various other general responsibilities common to most supervisory positions
- Key team member in process standardization, development, training, and implementation
- Key team member on Field Service Operational Excellence Programs
- Travel: Up to 50% overnight travel
Education and Training, or Experience equivalent:
- High school diploma or equivalent
- 5+ years field service management experience in a heavy machinery or heavy construction environment preferred
- 5+ years of supervision experience preferred
Additional Skills and Abilities:
- Read and interpret blueprints, schematics, and technical drawings
- Read and interpret SOW, specifications, manuals and other data to provide technical assistance to onsite service technicians
- Familiar with MRO (maintenance, repair, overhaul) business
- Analytical and critical thinking capabilities
- Ability to work independently but also coordinate effectively as part of a team
- Proven problem solver utilizing root cause analysis, countermeasures and verification for effectiveness techniques
- Excellent communication skills in high intensity environment
- Possess a strong sense of urgency
- Microsoft Office Suite, MS Project
The benefits of joining our team
Because we seek to hire the best people, we work hard to provide benefits that make their lives better, so we offer a comprehensive benefit program which features:
- health coverage for you and your family through medical, dental, and vision plans
- a 401(k) plan in with a generous company match
- financial protection through disability, life, and accidental death & dismemberment insurance plans
- tax advantages through flexible spending accounts that allow you to pay for specific health-care and dependent care expenses with pre-tax dollars
- a generous paid time off program in which the benefits increase along with your tenure with the company
When you join our team, you do more than simply switch companies to progress your career. You become part of our family, a group of talented women and men who drive business success.
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Industrious Group and its subsidiaries is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law. All employment decisions are made based on qualifications, merit and business need.
