Service Manager

OUR COMPANY:

EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.

We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.

WHAT YOU’LL DO:

We are seeking a highly motivated Logistics Service Manager to oversee and lead the operations of our global logistics and supply chain services. This role is critical in ensuring the continuous improvement of our logistics operations and in managing the day-to-day execution of data centre dock operations, storage and logistics management, inventory control, and reporting. The Service Manager will be responsible for driving cross-functional meetings, assigning action items, managing project timelines, and ensuring that deliverables are met to both EOS's and our clients' satisfaction. As the Service Manager, you will have the opportunity to shape the direction of our logistics services while maintaining sustainable and positive relationships with internal and external stakeholders.

KEY RESPONSIBILITIES:

Project Leadership

• Lead cross-functional teams in the planning, execution, and successful delivery of logistics and supply chain projects.
• Ensure alignment with project goals, ensuring all milestones are met according to agreed timelines.

Tactical Planning 

• Develop and manage comprehensive logistics plans that define scope, schedule, budget, resource allocation, and risk management strategies.
• Drive execution to ensure efficient delivery and high-quality outcomes.

Stakeholder Management 

• Build and nurture strong relationships with internal stakeholders, external vendors, and subcontractors.
• Facilitate ongoing communication and collaboration throughout the logistics lifecycle to ensure smooth service delivery.

Resource Management 

• Oversee resource allocation for personnel, and logistical spaces.
• Optimize resource utilization to enhance efficiency and ensure timely delivery of goods and services.

Quality Assurance 

• Establish and implement rigorous quality control measures to meet project specifications and regulatory requirements, ensuring successful project delivery.
• Ensure compliance with safety, handling, and environmental standards.

Risk Mitigation 

• Proactively identify potential risks or issues in the supply chain and create mitigation strategies to minimize disruptions.
• Develop mitigation plans to ensure projects are completed on time and within scope.

Budget Control 

• Monitor and track logistics budgets, expenses, and potential cost-saving opportunities.
• Ensure strict adherence to financial guidelines and accurate reporting.

Reporting and Documentation 

• Prepare regular status reports, performance metrics, and logistics updates for stakeholders.
• Provide clear communication on progress, challenges, and milestones to leadership and clients.

Continuous Improvement 

• Lead post-project reviews and lessons learned sessions.
• Identify process improvements and best practices to drive innovation and enhance future logistics performance.

ESSENTIAL CRITERIA:

Experience & Technical Expertise

• Proven experience managing global logistics teams and supporting enterprise-level supply chain operations.
• Strong understanding of logistics concepts including logistics, reverse logistics, inventory management, material handling, operations audits and customs compliance.
• Experience with process improvement and systems development, particularly through automation and logistics software (e.g., WMS, TMS).
• Demonstrated ability in managing change control processes and coordinating with third-party logistics providers

Customer Success & Service Management

• Experience in service management, customer expectations management, and ensuring exceptional customer experiences that meet SLAs.
• Track record of developing customer success plans, defining KPIs, and driving client relationships with a focus on service excellence.
• Ability to manage and prioritize multiple tasks and ensure delivery within tight deadlines.

Leadership & Communication Skills

• Excellent leadership and interpersonal skills to foster collaboration across global teams.
• Strong communication skills with the ability to convey complex technical issues clearly to clients and decision-makers.
• Self-motivated and proactive in identifying and solving problems independently.

Operational & Organizational Skills 

• Strong organizational and time-management skills, with the ability to manage sensitive and confidential information.
• Ability to influence, negotiate, and make decisive decisions in high-pressure environments.
• Solid understanding of service management principles, ITIL, or equivalent frameworks.

DESIRABLE CRITERIA:

• Experience within Data Centre operations, cloud computing, and large-scale logistical environments
• Experience with international logistics, customs regulations, and large-scale supply chain deployments.
• Certifications in project management (e.g., PMP, PRINCE2) or IT service management (e.g., ITIL).
• Data-driven with a focus on continuous improvement and optimization of service delivery.

EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor. 

#IND #LI-Onsite #LI-JK1