Service Hive Engineer Grade 1 - (1st Line Engineer)

Employment Type: Fixed Term Full-Time (37.5 hrs). Shift Pattern - between the hours of 6am and 8pm.

Employment period: 6-month contract. January – July 2026

Location: Hybrid/Birmingham International Train Station

Salary: £28K pa

Start Date: Q1 2026

We are an Automation and Innovation IT Managed Service Provider who strive to push the boundaries in technological capabilities.

As an Automation First IT company we deliver excellence in IT automation such as problem solving, programming languages and insist on giving our customers the freedom to suggest new ways of working. 

Requirements

As a Service Hive Engineer Grade 1, you will play a critical role in providing first-line IT support to internal users and clients. You will work closely with the IT team to resolve a wide range of technical issues and support daily IT operations. This opportunity offers hands-on experience in a dynamic IT environment, providing you with the opportunity to develop your existing essential skills in desk top support and customer services. 

The role will provide an opportunity to build on your strong technical skills, to obtain practical experience of innovative IT solutions and services whilst developing your passion for excellence in customer services.

Responsibilities:

• Provide First-Line Support: Handle and resolve basic IT issues such as password resets, email troubleshooting, and hardware setup.
• Incident Management: Log, track, and update IT support tickets using the service desk management software.
• Troubleshooting: Assist in diagnosing and resolving hardware, software, and network issues.
• Documentation: Maintain detailed records of support requests and resolutions for future reference.
• User Assistance: Provide basic training to users on common IT tools, applications, and systems.
• Collaborate: Work with other IT teams for escalated issues and help implement IT projects.

Benefits

At Spherica, we believe that a connected team is a successful team, we’re proud to champion a truly Modern Workplace where technology, innovation, and collaboration come together to create an environment that works for everyone.  We’re passionate about transformation and encourage our people to challenge the status quo bringing forward ideas that align with our automation-first mindset. By applying the same forward-thinking solutions, we offer our clients to our internal processes, we create a workplace that’s not only modern but continuously evolving.

As a growing business, we’re mindful of how we invest in our people. While we may not match the scale of larger organisations, our benefits package is thoughtfully designed to offer real value focusing on what matters most to our team. We prioritise wellbeing, and personal development, and regularly review our offerings to ensure they remain relevant. At Spherica, every benefit is chosen with care, reflecting our commitment to creating a rewarding and supportive workplace where individuals feel seen, heard, and appreciated.

Our current benefits package is:

• 22 days holiday basic
• Additional birthday day off 
• Additional holiday day for each service year after year 2, up to 30 days
• £20 Birthday Voucher 
• Purchase of additional annual leave (salary sacrifice)
• Purchase of additional pension contributions (salary sacrifice)
• Recruitment Referral Incentive (£200--£500 reward depending on level of role) for recommending a friend - T&C apply)
• Expensed eye tests 
• Employee Assist Program, Gym and Active discounts, Cycle to Work scheme and Smart Pay for emergencies