Service Foreman

At MacDonald-Miller Facility Solutions (“MacMiller”) we make buildings work better. As the Northwest’s leading mechanical contracting firm, we design, deliver and service HVAC, plumbing and automation system solutions for commercial buildings. With our over 1500 employees across 15 offices, there is a breadth and variety of work to keep you engaged and inspired.  

We enjoy a well-respected history of exceeding our customers’ expectations and executing with distinction. Our clients trust their toughest projects with our integrated teams, including:  

• New Construction – Engineering, fabrication, and installation of mechanical systems for new projects following lean construction practices.
• Special Projects – Retrofits and mechanical repairs for existing buildings to improve efficiency.
• Service – Scheduled preventative maintenance ensuring tenant comfort, and 24/7 emergency response.
• Building Performance – Control systems, fault detection, energy services, and remote monitoring.
• Performance Contracting – Sustainable Solutions – Acting as the Prime Contractor, we deliver design-build, energy-efficient solutions in the built environment for private and public sector clients.

People love to work at MacDonald-Miller, and it’s because we all share the same Core Culture Values:

• Collaboration – Diverse players, one team, a common vision. Collaboration is our foundation and critical to the success of the company. Every team member is valued and brings a diversity of strengths to help us meet our common vision. 

• Dedication – We are dedicated to personal and professional excellence. We execute with distinction by doing the right thing and following through on our commitments.  

• Safety – Everyone deserves a safe workplace. Safety is more than hardhats and boots, it’s an attitude and the environment we create. Every day, everyone goes home to their families.  

• Community – We are proud to be part of MacDonald-Miller. We actively seek to build relationships and know each other as individuals. Together we create an environment that is welcoming, caring, and trusting.  

• Innovation – We are committed to continuous, creative problem solving. Innovation is how we stay an industry leader. We always strive to challenge and better ourselves. 

• Fun! – Take the work seriously, but never take ourselves too seriously. It’s possible to be both serious professionals and good-natured people you enjoy working with. We strive to be both. 

Requirements

SERVICE FOREMAN: This is where you come in.

We’re looking for a Service Foreman to provide excellent customer service while driving operational efficiency. Our Service Operations Department maintains a high level of technical service capabilities that maximizes the customer’s experience while delivering profitable growth for the company.  This position is responsible for the execution of service and maintenance through the effective management of labor and delivery of services that meet or exceed our customer’s expectations.  They are responsible for maintaining active engagement with technicians, key customers, and other internal departments to ensure a quality product and maximized customer experience. In return for achieving aggressive goals, you’ll get rewarded with more to own, a ton of growth opportunities, and more freedom than you’ve probably ever had.  

This Service Foreman role reports to Spencer Richmond – South Sound Operations Manager on a collaborative team working on a variety of projects and initiatives to support our growing business. This highly visible role interacts with all levels and functions within the organization.

What you will do 

• Coach, mentor and train service technicians 

• Provide technician guidance regarding maintenance, filter changes, trouble shoot, diagnose, and repair on all equipment and systems associated with the HVAC industry 

• Understand the processes and procedures for major repairs to systems found in commercial HVAC facilities 

• Understand air side systems, to include constant volume, VAV, series parallel, etc. 

• Understand wet side systems to include hot water, chilled water, and condenser water, etc. 

• Support safety requirements, investigate injuries, review technician injury records, and work closely with Safety Coordinator 

• Consult with customers regarding resolution of problems 

• Proficient in handling employee disciplinary actions and evaluations in a professional manner 

• Provide technical assistance to Sales, Service Coordination and Technicians 

• Support and implement company policy, procedures, and guidelines 

• Assist crew in setting and obtaining goals and training 

• Understand, accept, and support MacDonald-Miller’s Operating Guidelines, Operational Beliefs and Customer Commitment 

• Perform normal Journey-level HVAC activities and additional tasks as assigned 

• Partner with AOM and service coordination in Planning, assigning, and directing work 

• Recruit, hire and train, assign, schedule, coach, counsel, and discipline employees 

• Assist with Management of staff levels to execute maintenance on time and repairs within performance standards. 

• Recommend professional training and support team members’ professional development 

 QUALIFICATION REQUIREMENTS 

The candidate must possess the following requirements and skills: 

• Proven, successful track record of managing people 

• A minimum of 7 years’ experience in the commercial HVAC field 

• Good written and verbal communication skills 

• Project a positive image of the company and themselves to customers 

• Be a high school graduate or equivalent 

• A qualified candidate may be required to pass a pre-hire drug screening and physical examination in accordance with and subject to union agreement (after job offer) 

• Be a Journeyman member in good standing with an affiliated union 

• Must be able to conform to all federal, state and city licensing and certification requirements as applicable 

PHYSICAL REQUIREMENTS & WORKING CONDITIONS 

• Physical requirements include standing, bending, squatting, sitting, kneeling, lying down, crawling, climbing, and driving 

• Typical working conditions include working on ladders, on rooftops, in crawl spaces, in unheated areas and in all weather conditions 

• Ability to effectively interact with customers and staff 

• Demonstrate the ability to effectively use Microsoft Office Products 

• Competent in WISHA/OSHA job site safety requirement 

• At a minimum, Seattle Refrigeration License & Universal Refrigerant Handling License (City Seattle Boiler License preferred) 

• Good grooming and hygiene habits that are consistent with office environment guidelines 

• A valid driver’s license, and clean driving record are required 

• Have an excellent attendance record at prior employment 

• The candidate must possess and be adaptable to the following physical requirements and working conditions: 

• Ability to frequently lift or carry 20 to 75 pounds 

• Ability to assist with lifting or carrying up to 120 pounds when necessary 

• Must be capable of working ten-to-twelve-hour days when job/business needs demand

Benefits

Compensation & Benefits: Salary and benefits administered by the local union. Anticipated annual compensation: $130,000–$160,000.

Home Office will be our Tacoma office (2801 Pacific Ave, Tacoma WA 98402),

Interested in learning more?  

If you’re ready for an adventure and are interested in being considered for this role, click apply to start the conversation! Or if you know someone who currently works at MacDonald-Miller, reach out to them to get introduced to the team!