Service Engineer - Linea Research

Letchworth Garden City , United Kingdom
full-time On-site

AI overview

Join a dynamic service department to service and test high technology products while collaborating with production and directly supporting customers worldwide.

Service Engineer

Based: Letchworth Garden City

Term: Permanent, Full time

Salary: Negotiable depending on experience + benefits

Linea Research Ltd is part of the Focusrite Group and we design and manufacture high performance Audio Electronics for the professional market. Our amplifiers and processors are used across the world and some of the largest venues and events are powered by Linea Research's amplifiers. In the last few years we’ve become the leading manufacturer of professional amplifiers in the UK. We have modern offices and workshop facilities in Letchworth Garden City, Hertfordshire.

This is an exciting opportunity to join our busy service department as a Service Engineer, servicing and testing our high technology products to both module and component level. The working hours are 8:30-17:00 with 1 hour for lunch.

Key Responsibilities:

  • Providing technical support to both customers and on-site production teams
  • Diagnosing and repairing products to both module swap and component level
  • Performing precision soldering of electronic components on circuit boards (through-hole and surface mount)
  • Overseeing the returns database and ensuring that it's kept up to date
  • Repairing field returns
  • Helping production with engineering issues
  • Analysing the root cause of failures and liaising with Quality and Research & Development to continuously improve product quality
  • Providing training and support to partners who service our products outside the UK
  • Communicating with customers to help them resolve issues prior to returning product for service
  • Communicating with customers and fellow colleagues both orally and in writing
  • Some travel may be required on an ad hoc basis

Knowledge, Experience and Skills:

  • Knowledge of using normal workshop tools and test equipment
  • Knowledge of working on mains powered equipment and understanding how to do so safely
  • Knowledge of working on switch mode power supplies
  • An understanding and experience of electronics at component level
  • Computer literate with a working knowledge of Microsoft Word and Excel
  • Experience with component level electronic repair which includes surface mount assemblies
  • Experience with fault finding and resolving issues on PCBs
  • Experience with both analogue and digital audio signal processing
  • Experience with Class D amplifier technology would be an advantage
  • Experience with soldering
  • Ability to read and understand circuit diagrams
  • Hard working, punctual, self-disciplined and with a flexible outlook
  • Full UK driving licence is desirable

Benefits: 

  • 25 days holiday, plus bank holidays
  • The opportunity to join our Group Pension, Income Protection, Life Assurance,
    Health Cash Plan and Private Medical Insurance schemes
  • The opportunity to participate in our Group Bonus scheme
  • The opportunity to join our Bike to Work scheme 

 

Perks & Benefits Extracted with AI

  • Group Pension and Insurance schemes: The opportunity to join our Group Pension, Income Protection, Life Assurance, Health Cash Plan and Private Medical Insurance schemes
  • Paid Time Off: 25 days holiday, plus bank holidays

Our audio technology brands stand together, seeking to enrich lives through music by removing barriers to creativity. We want to create opportunities for everyone to enjoy making music, from musicians trying to capture their unique sound, to the professionals delivering the greatest shows on earth.The Focusrite Group has an illustrious history with four Queen's Awards for Enterprise among a host of other accolades. We comprise six successful and rapidly growing brands: Focusrite, Focusrite Pro, Martin Audio, ADAM Audio, Novation and Ampify Music. With a high-quality reputation and a rich heritage spanning over four decades, our brands continue to shape the music-making world. Focusrite leads that world in audio interfacing technology – more musicians record through Focusrite than any other brand. The Focusrite Pro team are focussed on the complex needs of the audio professional for whom sound is not just a passion, but a way of life. Martin Audio have been uniting audiences for almost five decades with their awe-inspiring touring and installation loudspeaker systems. Based in Berlin, ADAM Audio are precision innovators in the field of professional monitoring and loudspeaker technology, made famous by their unique ART ribbon tweeter. Novation is obsessed with helping electronic music makers find new ways to produce and perform new music. Born out of that team and based in Tileyard, King's Cross, London, Ampify Music make innovative music-making apps that are highly accessible, yet extendable and deep.Music technology is an enriching space to work in, and that’s not about to change. We embrace its evolution, and that means remaining open to new ideas. We enjoy a Group-wide open-door culture, where we can all contribute and everyone is heard as we grow and develop, both as individuals and as a team. We encourage innovation and fresh-thinking and are passionate about the inspirational solutions we create. Behind our success is a tightly knitted, like-minded family of music and audio lovers. We’re always pulling together to try and make a difference; our frequent appearance in ‘The Sunday Times 100 Best Small Companies to Work For’ is testament to this.As an equal opportunity employer, we encourage people to apply regardless of religion, ethnic background, nationality, sexual orientation or gender identity. We recognise the diversity shortcomings of our industry and are committed to driving change. Equally, we recognise the major impact that climate change is having on our world and work every day towards being industry leaders in a carbon neutral future.Keeping everybody safe during the COVID-19 pandemic The health and safety of our people is massively important to us and when Coronavirus reached the countries our people work in, we worked incredibly hard to mobilise home-working for almost all of our people very early. We have been working this way since March and have had great feedback from our team on how we have adapted to this new way of working. During this time, we have also continued to successfully recruit new people to the business and onboard them smoothly – all using technologies such as Zoom, Microsoft Teams, Slack and so on – and we offer all candidates the option to be interviewed over Zoom rather than face-to-face. Given the positive transition to home-working we are not rushing to return to ‘normal’ and will be taking a very steady approach; phasing our return to the office for the team members who need it over a period of months, carefully aligning with government guidance, and going above and beyond where we can. So far, we have undergone meticulous risk assessments and have installed screening on desks, new signage and of course lots of soap and hand sanitiser! We have, however, always supported home working, and this period has solidified value of being flexible for us. We know that this pandemic will change the way we work longer term and we are carefully looking at how we can continue to support home-working after the situation has subsided. We will be looking forward to seeing everyone’s faces soon!

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