AI overview

Support the commissioning and installation of packaging machinery, work with regional teams to improve customer satisfaction, and provide technical advice in the Asia Pacific region.

Supporting commissioning and installations and SATs of new machines, on customers’ sites and – where necessary – during the finalization and FAT at our CoCs. Updating and completing of site documentation.
Perform general field service activities on site including preventative maintenance, calibrations and overhauls, fault finding machine inspections and spare parts listing.
Giving the customers, ASM and ASA technical advice on site or via telecommunication; clarify problems and solutions with CoCs where necessary.
Recommend actively necessary technical improvements (overhauls, modernizations, modifications) and spare-parts replacements.
Do all related and corresponding reporting and filings to these activities. Explain service-job before start to customer and after completion. Create a list and follow-up on open-points.

Bachelor's or master's degree in mechatronic or related field.
Pre-knowledge of field service (approx.. 3 - 5 years) Working experience in Packaging industry (approx. 3 years), Some working experience in other industries (approx. 3 – 8 years)
Good verbal and written English skills.
Ability to make updates to Rockwell / Siemens PLC programs and HMI.
Willingness to travel up to 80% in the Asia / Pacific Region.