Join a regional technical services team to provide high-quality support for AV and UC systems across multiple sites in Singapore.
• Salary: Up to Basic $4,500 + AWS + Variable Bonus
• Location: East (Singapore)
• Working Hours: Monday to Friday, 9:00am – 6:00pm
About the Company
Our client is a fast-growing Audio Visual (AV) and Unified Communications (UC) solutions provider. They specialise in delivering end-to-end AV and IT solutions to Multinational Corporations, Fortune 1000 companies and major government agencies across the region.
With strong emphasis on collaboration, innovation and career development, the company offers a supportive environment where individuals are empowered to grow together and make a meaningful impact.
Role Overview
This role offers an exciting opportunity for a Service Engineer to be part of a regional technical services team. You will support AV and UC systems across multiple sites in Singapore and the region, working closely with internal teams and clients to deliver high-quality technical support and service excellence.
Key Responsibilities
• Provide post-sales technical support and represent the company’s concierge service for maintenance and customer care.
• Perform remote and onsite diagnostics, troubleshooting and rectification for AV and video conferencing systems.
• Plan and execute preventive maintenance to ensure system reliability and performance.
• Provide post-installation support including firmware updates, configuration changes and system optimisation.
• Coordinate with end users, vendors and principals to resolve technical issues within SLA timelines.
• Prepare accurate service reports and technical documentation after each engagement.
• Support end-user training, system handover and post-commissioning activities.
• Escalate complex technical issues to manufacturers where required.
Fuku is focused on streamlining the transition from legacy systems to modern programming languages, offering enterprise-level AI solutions that also cover code maintenance and documentation. Our services cater to organizations looking to enhance their technological infrastructure and efficiency in a rapidly evolving digital landscape.
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