Service Dispatcher

MetTel is seeking an organized, experienced Service Dispatcher. We are looking for a self-starter with the drive to succeed and someone who thrives in a highly pressured environment. 

Service dispatchers are the liaisons between service technicians and customers. They coordinate the scheduling of service appointments, track technician location and status, and relay information back and forth between technicians and customers.

Service Dispatch is responsible for making sure that services are being seamlessly delivered to the clients of an organization. They are responsible for ensuring all service technicians are requested and confirmed.  This role requires exemplary follow up skills and organization.

ROLE AND RESPONSIBILITIES:

• Assist in the daily management of dispatch requests/schedules to customer facilities, factoring in customer requirements, technician experience, type of activity and location
• Communicate with internal teams about technician ETAs, keeping open lines of communication to provide updates
• Constant management of open dispatch requests, keeping statuses up to date and all jobs organized
• Handle tech assignment for afterhours emergency requests
• Prioritize calls according to urgency and importance
• Ability to work in a fast-paced environment, juggling & prioritizing multiple tasks at a time.
• Enter data in computer system and maintain logs and records of calls, activities and other information
• Communicate and build relationships with vendors 

ADDITIONAL RESPONSIBILITIES:

• Monitor deployment of all MetTel services, orders for field related requests
• Coordinate testing to implement customer solutions
• Communicate with multiple internal and external divisions to provide status of orders
• Coordinate with multiple outside vendors to schedule Test and Accept, Turn-Up and Porting

DESIRED QUALIFICATIONS:

• 1-2 yrs experience providing administrative support within a dispatch role
• Prior experience dispatching Service Technicians
• Networking and Telecommunications field service industry preferred, or other comparable industry
• Strong communication, organizational & time management skills
• Strong problem-solving skills, strong sense of responsibility, self-motivated with the ability to work as part of the service team.

*The salary range reflected is a good faith estimate of base pay for the primary location of the position. Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay for this position is up to $40,000.00 annually. Pay varies by work location and may also depend on job -related knowledge, skills, experience and abilities of the successful candidate. Your recruiter can share more about the specific salary range for the job location during the hiring process.

Keywords:  #ServiceDispatcher, ServiceDispatcher, #Communication, Communication, #ServiceDelivery, ServiceDelivery, #Coordinating, Coordinating, #CustomerSolutions, CustomerSolutions, #Multitasking, Multitasking, #DataEntry, DataEntry, #Dispatch, Dispatch, #Management, Management