Service Desk Support Engineer

At CV-Library, we have a simple vision: to help the world to work and we are looking for exceptional and talented people to help us realise this vision in both UK and overseas markets.

We are in a period of focused internal investment, following a year of key strategic acquisitions and significant investment across all parts of the business from Tech and Data to People and HR, there’s never been a more exciting time to join us or a better place to grow your career!

The Role

Hours: Monday-Friday, 9:00-17:30
Location: Fleet
Working Pattern: Hybrid – 4 days a week on site

Responsibilities:

• Ensuring all raised issues and incidents are handled and resolved against agreed SLAs and processes
• Recording of all data relating to incidents within the ticketing system ensuring full alignment to the Incident Management Process
• Triage all incidents, coordination and supporting P1 and P2 incidents, and escalate to 2nd and 3rd line support where and when required
• Answering and resolving user desktop support requests
• Responsible for new starters and leavers (office equipment, networking, telephony, PC or laptop setup and new user creation)
• Assisting with all internal desk moves as and when required
• Ensuring all asset details and user accounts/licences are managed in accordance with procedures and processes
• Ensuring all knowledge and operational procedures are captured, documented and maintained
• Evaluating and testing new platforms and software when required
• Being involved in new deployment projects
• Explaining technical details to non-technical stakeholders

What we’re looking for

• In-depth knowledge of o365, Windows operating systems and other Microsoft Services
• Hands-on experience with laptop/PC configuration and physical setup
• Knowledge of Security principals and best practices
• Exposure to Domain and Active Directory environments

We are actively committed to promoting a fully diverse and inclusive workforce and we welcome applications for this role from all candidates who meet the key requirements.

Please do not hesitate to get in touch should you require any reasonable adjustments to assist with your application.