Service Desk Specialist

Your Responsibilities:

• Provides day-to-day technical support to employees for network infrastructure, systems software, and hardware.
• Installs, configures, and troubleshoots desktop systems, and network issues in a diverse environment.
• Maintains passwords, data integrity, and file system security for the desktop environment.
• Prepares and tracks corporate equipment (laptops, desktops, mobile devices, and peripherals).
• Maintains office multi-function printers, resolving minor technical issues.
• Keeps accurate inventory of corporate IT assets.
• Recommends hardware and software solutions, including new acquisitions and upgrades.
• Participates in IT and infrastructure projects, incident logging, escalation, and resolution.

We Expect You To Have:

• Basic knowledge of hardware, operating systems (Windows/macOS, knowledge of Linux systems is an advantage), and networking fundamentals.
• Proficiency in Active Directory, DNS, DHCP, and Microsoft Azure.
• Familiarity with ITIL processes and IT service management (ITSM) tools is highly desirable.
• Proven problem-solving, multitasking, and communication skills.
• Experience supporting end-users in a help desk environment (L1 support).

Benefits 

At Gcore, we want you to do your best work and enjoy the journey. Our benefits are designed to support your growth, well-being, and life beyond work: 

• Competitive compensation 
• Flexible working hours
• Work from anywhere in the world for up to 45 days per year 
• Private medical insurance for you and your family* 
• Extra paid vacation and sick leave days* 
• Support for life’s important moments and celebrations 
• Language courses to help you connect and grow 
• Modern, welcoming offices with snacks, drinks, and entertainment* 
• Team sports and social activities* 

*Benefits may vary depending on your location. 

Equal Opportunity Employer 

We provide equal opportunity to all applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity, gender expression, national origin, disability, or any other legally protected characteristics.