Service Desk Engineer

AI overview

Support service desk operations by handling requests and incidents, improving documentation, and managing hardware inventory in a professional and client-oriented environment.

G+D Netcetera specialists are part of an extensive network within the IT industry. Our teams work with agile development methodologies and use the latest technology.

G+D Netcetera strongly believes in and supports continuous professional development. Mutual respect, reliability, personal commitment and a high degree of professionalism define our G+D Netcetera community. In international teams, we passionately develop customized solutions and products for the challenges of the future.

Join us and be part of a client-oriented culture and a fast-growing community with ambitious plans.

Requirements

Your tasks

Handling request and incidents sent to ServiceDesk via ticketing system, phone or direct approach from other employees
Constantly updating Service Desk documentation and proposing improvements, automation and optimizations
Basic system administration tasks, e.g. client OS setup, manage users and groups, resolve network and workplace issues
Managing hardware inventory (order, receive, document and distribute the hardware)
Workplace preparation for the employees
Supporting company events

Your profile

Degree in computer science or equivalent
Fluent in English (written and spoken); knowledge of German is an advantage
Experience with infrastructure based on Windows 11, Microsoft Office 365 and other applications
Basic knowledge from MacOS Administration
Basic networking concepts
It is a plus if you have knowledge of ITIL4 Foundation, Azure Administrator Foundation or ServiceNow Administrator Foundation
Additional experience with Configuration Manager (SCCM), Managing Azure AD, Intune, SharePoint, Teams, Exchange Online, Jamf or other MDM platforms is an advantage

For this position, we only consider direct applications.