Service Desk Engineer

Chennai , India
On-site

AI overview

Support end users by troubleshooting hardware and software issues, managing user accounts, and documenting solutions in knowledge bases, while escalating complex issues as needed.

A Service Desk Engineer is an IT professional who provides technical support and assistance to end users and organizations. They are typically the first line of contact for any tech-related issues, and their goal is to resolve problems quickly to minimize disruption.

🔧 Key Responsibilities:

  • Troubleshooting hardware, software, network, and system issues.
  • Responding to tickets via phone, email, or a ticketing system (like Jira, ServiceNow, etc.).
  • Installing and configuring new hardware and software.
  • User account management, such as password resets and access control (often via Active Directory).
  • Documenting problems and solutions in knowledge bases.
  • Escalating complex issues to higher-level IT staff.

💡 Common Skills:

  • Knowledge of Windows, macOS, Linux.
  • Familiarity with network basics (DNS, DHCP, VPNs).
  • Experience with ticketing systems.
  • Soft skills like communication, patience, and problem-solving.
  • Understanding of ITIL practices (Incident, Problem, Change Management).

📈 Career Path:

  1. Service Desk Engineer (L1)
  2. L2/L3 Support Engineer
  3. Systems Administrator
  4. Network Engineer or Security Analyst
  5. IT Manager / Infrastructure Architect

Axiom is a global information technology, consulting and outsourcing company and services provider. Our IT solutions empower organizations and individuals throughout the world to maximize value and quality to succeed in today's challenging business environment. As a fast-growing new economy company, we focus our strengths to offer world-class solutions and services through the convergence of technology, innovation, expertise and experience. We provide software consulting, development and IT-enabled services to clients across the globe. We work towards delivering sustained value creation for customers, employees, industries and society at large. Core offerings include data warehousing, middleware development, product development and web-enablement of legacy applications in verticals like telecom, finance, healthcare, manufacturing, energy & utilities, retail & distribution, enablement of legacy Relentless exploration of technology horizons and a Global Delivery Model that is a judicious combination of onsite, offsite and offshore development, offer a complete range of high-ROI business solutions spanning the consulting, technology, operations and process outsourcing value chain.

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