Orion Innovation is a premier, award-winning, global business and technology services firm. Orion delivers game-changing business transformation and product development rooted in digital strategy, experience design, and engineering, with a unique combination of agility, scale, and maturity. We work with a wide range of clients across many industries including financial services, professional services, telecommunications and media, consumer products, automotive, industrial automation, professional sports and entertainment, life sciences, ecommerce, and education.

Summary:

Possess management experience, encompassing personnel, program, project, and budget development.
Demonstrate a robust understanding of IT general application and computer control objectives based on industry standards.
Coordinate with all teams to meticulously define requirements, deliverables, and timelines.
Capable of identifying necessary resources to achieve project completion deliverables.
Requires a strong customer service orientation, excellent communication skills, initiative, self-supervision, and proficient influencing abilities.
Collaborate with all key members to ensure that deployment deliverables are met within the specified timeframe.
Accurately and promptly record deployment checklists, documentation, release forms, asset information, work logs, and other project activities in the appropriate system, including the date, time, activity summaries, workforce members, and all required data elements to ensure accurate tracking and recording of the Projects.
Provide direct troubleshooting of end-user devices to resolve issues in a timely manner.
Adhere to established deployment schedules and timelines to ensure the achievement of project/department milestones and goals.
Requires travel to the various facilities located within the five boroughs.
When restoration activities exceed the established scope, escalate the issue within the End User Innovations team for resolution.
Utilize diagnostic tools to troubleshoot problems associated with network connectivity, workstation hardware or software, and applications, leveraging tool capabilities and methodologies to load, copy, and customize operating system configurations.
Perform work in compliance with specified warranty requirements and return defective equipment or parts to maintenance inventory, document customer repairs, maintain, and restock assigned parts inventory.
Maintain, follow, and consistently demonstrate a comprehensive knowledge of EITS and the client guidelines, processes, practices, and procedures.
Ensure adequate support for clients and provide professional customer service to end-users for project implementations.
Prepared and willing to execute any other reasonable instruction or task accurately and on time.
Manage time efficiently and effectively, set priorities appropriately, schedule calls, maintain a professional demeanor under pressure, and operate within the standard operating procedures.
May be required to work nights, weekends and holidays when needed.

Orion is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, citizenship status, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

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Service Desk Deployment Manager

AI overview