SunSource and its family of companies represent 200+ locations and 3,000+ employees making up one of North America’s leading value-add industrial distribution companies. We provide customers with products and solutions within Fluid Power, Fluid Process, Fluid Conveyance, General Industrial Components, and Industrial Service & Repair. www.sun-source.com
Service Desk Analyst:
Requirements:
Hands on experience 2 to 5 years working IT administration.
History supporting large organizations (supporting 3,000 to 4,000 users).
Able to work / commute to two office locations in the Detroit area: Warren, MI and Sterling Heights, MI.
Ability to manage workload independently and have clear communication skills.
Technical Skills
Software:
Windows Active Directory
· Adding new users/computers
· Passwords
· Deleting users from AD
· New hire account set up and de-provisioning experience.
Office 365 Experience- Admin Experience
· Working knowledge with Teams, One Drive and Share point
· Managing M365 licensing
Experience with 2 factor Authentication, preferably Okta
· Setting up accounts / troubleshooting authentication issues
· Resetting Password
Experience with Installing Software
· Past experience using a RMM tool a plus
Hardware:
Setting up new printers/peripherals
Setting up/troubleshoot laptop and desktop system
VPN/Wifi – remote troubleshooting users that are offline or remote
Experience with ServiceDesk, preferably Jira
· Open/modify/close Service requests.
Soft Skills
Multitasking
· Work well under pressure.
· Team player/ Work in a Team environment
We are an Equal Employment Opportunity Employer M/F/V/D. WE PARTICIPATE IN E-Verify. If you are an individual with a disability and require an accommodation to complete the application process, please contact [email protected] to request reasonable accommodation. Only requests for accommodations in the application process will be returned. Sun-Source | Privacy Policy
