Bionic is a tech-enabled business switching service. We empower small business owners with a radically better way for them to sort their business essentials through smart technology.
We've evolved into a digital business, investing heavily in talent and a new tech platform, alongside developing unique 'hybrid' web and voice customer journeys, in addition to expanding our range of products. By combining smart technology with world class human service, we help match small business customers with the right energy, insurance, connectivity and finance providers and products - with speed, convenience, clarity and trust.
To support our continued growth and exciting plans, we’re looking for a Service Desk Analyst to join our Tech Operations Team in London and work in a fast-paced environment where innovative ideas and projects come to life.
In the role of Service Desk Analyst, you'll be part of the Tech Ops Team, supporting our London Office of 200 people and providing remote support to offices of another 400 users. This position is primarily located at our London office, with occasional travel - approximately once a month - to other sites (expenses covered). These visits ensure staffing levels remain sufficient to uphold consistent operational support.
You need to have an aptitude for technology, be a great problem solver and have a passion to learn and grow. A can-do attitude will get you far, but a will-do attitude will get you even further and we’ll support you on that journey.
Day to Day Responsibilities:
As a Service Desk Analyst your key responsibilities will be:
Skills & experience required:
The interview process
About Bionic Group
Bionic has 600 people working across three office locations and four businesses; Bionic - London, Bionic Outbound – Luton, Think Business Loans – Chelmsford, and Smart – Field based agents.
We have a high energy work environment wherever the location; you can feel the passion the moment you walk through our door! Our work environments are packed with amazing people and energy, hubs of collaboration, creativity and fun! We’re one team, we get stuck in, we roll our sleeves up and we care about helping each other out wherever we can. We set the highest standards and show up every day to be the best version of ourselves.
Working at Bionic means provides you many opportunities to advance your career, with incredible progression, recognition, and reward.
Benefits
We know that our employees are what sets us aside from our competitors, our benefits are just part of the way we say thanks.
Enhance your health & wellbeing 🌱
Taking time away from work 🏖️
Family matters: for the special moments 🏠
Financial wellbeing 💸
Recognition 🌟
Bionic is a market-leading comparison service for SMEs. We’ve been helping business owners save money on business essentials for well over a decade. Our tech-enabled team use smart data and cutting-edge tech to help you find the right deals on business energy, insurance, finance, phone and broadband - comparing trusted UK business suppliers and talking you through the results on your screen. By combining the speed and convenience of digital with the clarity and trust of a call with an expert, we can put an end to the tiresome form-filling, tedious waiting times, and pushy sales conversations you might associate with switching business utilities. That's why we're trusted by thousands of business owners, as well as by the UK's major comparison sites including Compare the Market, Confused.com MoneySuperMarket, and Uswitch.
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