Provide accessible, timely, and professional service to resolve problems and enhance customer satisfaction as a Service Desk Agent.
Role - Service Desk Agent - Level 1
Job Description
· 1-2 Years of relevant experience
· Optional Skills Supervision Level 1
· To provide accessible, timely, effective, efficient and professional quality service to resolve problems and improve customer satisfaction
· Prompt response to queries via voicemail / email / fax.
· Accurate assessment/ resolution of problems; provide first level support to troubleshoot and solve technical problems.
· Regular updates for follow up actions & problem status; escalation of problems to second level when required
· Work with Team Lead to feedback and / or improve processes Windows 7
All your information will be kept confidential according to EEO guidelines.
Accion Labs is a global technology services firm that provides a comprehensive suite of product life-cycle services tailored to the emerging technology segment. They specialize in innovative solutions across areas like Cloud, AI, Big Data, and IT Operations Management, offering diverse engagement models from turn-key projects to professional staffing. Their focus on customer success and rapid-response delivery sets them apart in the competitive tech landscape.
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