Service Delivery Manager with French

Bucharest , Romania
full-time On-site
  • Ensuring effective communication with project partners and service providers.
  • Manage the customer relationship and participate in the expansion of business scope.
  • Manage and assist the collaborators in achieving their objectives.
  • Preparing and organizing activity plans within the project, and ensuring the necessary resources to achieve project’s objectives.
  • Maintain the SLA’s within the objectives.
  • Managing P&L and project profitability indicators, analyzing planning elements, reviewing the project, and developing action plans.
  • Analyze the operational and financial statistics of the accounts within his/her scope.
  • Build action plans and implement them together with the Delivery Manager.
  • Drive continuous improvement in service quality and customer satisfaction.
  • Build progress plans and actively participate in change management.
  • Participate in elaboration of different Committees.
  • Degree in information systems, business administration or related field.
  • Minimum 3 years of experience in a similar role in IT service organization.
  • Ability to work under tight deadlines and handle changing priorities.
  • Appropriate stakeholder management skills, experience with different levels of
  • management.
  • Analytical, continuous improvement mindset.
  • Experience in growing, developing, managing a team.
  • Excellent communication ability both in English and French.

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