Service Delivery Manager with French

• Ensuring effective communication with project partners and service providers.
• Manage the customer relationship and participate in the expansion of business scope.
• Manage and assist the collaborators in achieving their objectives.
• Preparing and organizing activity plans within the project, and ensuring the necessary resources to achieve project’s objectives.
• Maintain the SLA’s within the objectives.
• Managing P&L and project profitability indicators, analyzing planning elements, reviewing the project, and developing action plans.
• Analyze the operational and financial statistics of the accounts within his/her scope.
• Build action plans and implement them together with the Delivery Manager.
• Drive continuous improvement in service quality and customer satisfaction.
• Build progress plans and actively participate in change management.
• Participate in elaboration of different Committees.

• Degree in information systems, business administration or related field.
• Minimum 3 years of experience in a similar role in IT service organization.
• Ability to work under tight deadlines and handle changing priorities.
• Appropriate stakeholder management skills, experience with different levels of
• management.
• Analytical, continuous improvement mindset.
• Experience in growing, developing, managing a team.
• Excellent communication ability both in English and French.

All our positions are open to people with disabilities