Service Delivery Manager

Mirantis is adding a Service Delivery Manager to our team! We are seeking a Service Delivery Manager to help customers unlock the full potential of our solution.  These solutions include Mirantis Container Cloud, Mirantis Kubernetes Engine, Mirantis Secure Registry, and Mirantis Container Runtime. 

As a Service Delivery Manager (SDM), you will act as a trusted adviser to our clients, ensuring they get the most out of our industry-leading solution. A SDM must have a strong understanding of our Customer’s business objectives and the ability to identify and articulate how our solution supports achievement of the Customer’s strategic business goals

Mirantis’ Customer Success team is on a mission to delight millions of developers and system administrators that rely on the Mirantis Container platform to build, share, and run their distributed applications. Our customer base spans from individuals to SMBs to large global enterprises. As Mirantis continues to experience hyper-growth, the Mirantis Customer Success team is setting our sights to find creative ways to scale efficiency while simultaneously increasing customer satisfaction.

Main Responsibilities

• Serve as the primary point of contact, building and maintaining deep relationships with both technical (e.g., engineers, architects) and non-technical stakeholders

• Collaborate closely with various Mirantis teams to ensure growth and increased footprint. 

• Be the customer’s voice in Mirantis and provide feedback to internal teams

• Ensure that the customer experiences an easy onboarding process of our service and drive platform growth and strategic adoption.

• Monitor Key Performance indicators (KPIs), and act as the primary escalation point to ensure swift resolution of critical issues.

• Manage your workload properly to make sure customer requests and issues are tracked and handled in a timely manner.

• Occasionally be on call during weekends and holidays.

• Bachelor’s degree or equivalent work experience

• 3+ years experience in a customer-facing role (i.e. Service Delivery Manager, Technical Account Manager, Project Manager, Solution Engineer/Architect or Support Specialist).

• Strong customer management skills to build and maintain the relationship with the executive levels. 

• Ability to demonstrate a strategic mindset to enable persuasive conversations with customers.

• Strong technical background with a demonstrated ability to understand complex software platforms, system architectures, and integrations. Must be comfortable leading technical deep-dive and enablement sessions.

• Proven ability to coordinate internal teamsto provide a seamless and unified experience for the customer.

• Strong written and verbal communication skills for technical and non-technical audiences.

• Exceptional work ethic, the ability to work independently, self-motivated and a strong desire to succeed

• Strong Knowledge of Cloud Native technologies

• Conduct the customer meetings

• Be able to travel for customer meetings and events (up to 20%)

Nice to Have(Bonus):

• Strong problem solving, conflict resolution and program management skills
• Specific knowledge and experience in Cloud and Container Technologies.
• Familiar with Salesforce and other CRM tools.

What does Mirantis offer you?

• Work in a global, collaborative, remote-first culture that rewards initiative and execution.

• Play a pivotal role in shaping the next era of cloud and AI modernisation.

• Manage high-impact enterprise accounts with immediate opportunity for growth.

• Work with exceptionally passionate, talented and engaging colleagues, helping Fortune 500 and Global 2000 customers implement next-generation cloud technologies.

• Be a part of cutting-edge, open-source innovation.

• Thrive in the high-energy environment of a young company where openness, collaboration, risk-taking, and continuous growth are valued.

• Professional development and training.

• Attend conferences and working groups.

• Customized workstation (macOS, Windows).

• Professional development and training.

• Competitive compensation, performance incentives, and opportunities for advancement.

It is understood that Mirantis, Inc. may use automated decision-making technology (ADMT) for specific employment-related decisions. Opting out of ADMT use is requested for decisions about evaluation and review connected with the specific employment decision for the position applied for. You also have the right to appeal any decisions made by ADMT by sending your request to [email protected]

By submitting your resume, you consent to the processing and storage of your personal data in accordance with applicable data protection laws, for the purposes of considering your application for current and future job opportunities.

We are a Leader for Container Management in G2 (#2 after AWS)!