Lead a software engineering team to deliver external projects, ensuring compliance with quality standards and effective performance monitoring.
Service Delivery Manager / IT Project Manager
Company Introduction
- Malaysia-based tech company (Software House) with 20 years of experience in Web & Mobile Development.
- Focused on three pillars:
- Digital Experience: Design & development.
- Digital Growth: Sales, brand awareness, and captivating target audiences.
- Digital Transformation: Process re-engineering and introduction of digital technologies.
- Specializes in building Go-To-Market solutions, including websites, e-commerce platforms, CRM, loyalty programs, and digital marketing.
- Offers niche in-house SaaS marketing products and develops bespoke tech solutions.
Projects
- Focus on external projects such as:
- Retail offline to online transitions.
- E-commerce platforms.
- Website and mobile app projects across diverse sectors, including finance, e-commerce, medical, and pharma.
- Responsible for building new solutions from scratch for external customers, with project durations ranging from 3 months to over 2 years (enterprise projects).
- Enhance and optimize existing projects, ensuring continuous improvement and ongoing support.
Tech Stack
- The Service Delivery Manager is not required to code but should have a background in software engineering.
- Technologies used include:
- .Net, .Net Core 5.0+
- React Native / Flutter
- JavaScript: React.js / Angular.js / Node.js
Responsibilities
- Lead a software engineering team consisting of 4 developers and 1 lead engineer, focusing on external projects.
- Oversee recruitment, performance assessment, training, and mentoring of team members.
- Understand project scopes and manage end-to-end project delivery.
- Ensure systems and procedures are in place to meet required quality standards and SLAs.
- Take ownership of critical incidents and conduct post-incident reviews.
- Monitor service delivery performance, meet customer expectations, and drive future demand.
- Provide accurate and regular reports to management on service delivery performance.
- Collaborate with technical partners to set standards for software, infrastructure, and security.
- Ensure project compliance with the latest RMIT, outsourcing, and security guidelines.
- Occasionally work with the CEO on technical bids and quotations as needed.
Job Requirements
- Project management certification (e.g., PMI, PMP, Six Sigma).
- Experience working with third-party service providers.
- In-depth knowledge of escalation procedures, incident management, resource planning, and other service delivery disciplines.
- Certification and experience in ITIL principles or ITSM.
Level
- Minimum 3 years in a Project Manager or Delivery Manager role (Software / IT Projects).
- Alternatively, experience as a Tech Lead, leading a team of engineers for third-party or external clients (planning the SDLC).
- Key role reporting directly to the CEO.
Location
- Fully on-site, permanent role.
- Working hours: 9am to 6pm.
- Location: Petaling Jaya (reachable by LRT station).
Fuku is focused on streamlining the transition from legacy systems to modern programming languages, offering enterprise-level AI solutions that also cover code maintenance and documentation. Our services cater to organizations looking to enhance their technological infrastructure and efficiency in a rapidly evolving digital landscape.
Please mention you found this job on AI Jobs. It helps us get more startups to hire on our site. Thanks and good luck!
Understand the required skills and qualifications, anticipate the questions you may be asked, and study well-prepared answers using our sample responses.
Service Delivery Manager Q&A's