Service Delivery Manager

Who we are

At Domino, we build software that helps the largest, AI-driven organizations build and operate advanced data science and AI solutions at scale. Our platform integrates a streamlined model development environment, MLOps capabilities, and novel features for collaboration, reuse, and reproducibility — all of which make data science teams more productive, reduce time to value, and ensure compliance. Our customers — like Johnson & Johnson, GSK, Bristol Myers, UBS, FINRA and the US Navy — are using our software to solve some of the most important challenges in the world, such as developing new medicines, securing our financial markets, or protecting our country. Backed by Sequoia Capital, Coatue Management, NVIDIA, Snowflake and other leading investors, we have been in business for a decade but are still a small team operating with the spirit of a startup. Especially in the world of AI today, we believe that the future is still being invented — and we want to be the ones building it. For more information, visit www.domino.ai

What we are building

Service Delivery Managers (SDM) serve as the strategic point of contact for enterprise clients, managing full lifecycle delivery of large-scale AI and MLOps implementations. From onboarding to post-launch success, you’ll ensure excellence in execution, outcomes, and customer experience.

You’ll work with some of the best minds in AI—engineers, data scientists, and product leaders—to solve industry-defining problems. Think accelerating drug discovery, reducing underwriting from days to minutes, or mapping criminal patterns with predictive analytics.

What your impact will be

As an Enterprise Delivery Manager, you won’t just manage projects — you’ll lead the delivery of AI-powered solutions that tackle mission-critical problems for some of the world’s most influential organizations.

You’ll take end-to-end ownership of large-scale implementation projects across Financial Services & Life Sciences. These are high-stakes engagements where precision, speed, and innovation matter.

Your work will directly contribute to:

• Accelerating drug discovery by building AI-driven Statistical Computing Environments for leading pharmaceutical companies — cutting clinical trial cycles and enabling faster regulatory submissions.
• Modernizing insurance operations, reducing underwriting time from days to minutes, and implementing modular global pricing models.
• Advancing national security, deploying predictive analytics for underwater threat detection and crime mapping using geo-spatial data.
• Improving global food production, delivering intelligent solutions to help farmers grow crops more efficiently using data science and AI.

You’ll collaborate cross-functionally with engineers, data scientists, product leaders, and client stakeholders to ensure every solution is built to the highest standards — on time, on budget, and with measurable business outcomes. Along the way, you’ll track KPIs, gather client feedback, and continuously improve delivery processes to raise the bar on customer success.

In short: you’ll turn complex enterprise needs into powerful AI solutions that drive transformation on a global scale.

What we look for in this role

We’re seeking a proven delivery leader with a track record of driving successful software implementations in complex enterprise environments. You’ll be at the center of high-impact customer engagements, so a blend of technical fluency, business acumen, and relationship management is essential.

Ideal candidates will have:

• 3+ years of experience leading software implementations at an enterprise software vendor, with a strong understanding of release cycles, implementation challenges, and cross-functional collaboration.
• Hands-on experience delivering large-scale software implementations within complex, matrixed organizations — ideally across multiple geographies or business units.
• Diverse industry exposure, with a strong preference for those who have led delivery projects in Financial Services and/or Life Sciences.
• A proven history of delivering projects ahead of schedule, under budget, and with exceptional customer satisfaction — this is a client-facing role, and success is measured by outcomes, not just activity.
• Exceptional organizational and problem-solving skills — able to juggle multiple priorities without losing focus on the details.
• A high standard of personal accountability and professional integrity.
• A growth mindset — curious, coachable, and committed to continuous improvement (both personally and for your clients).

What we value

• We strongly believe in the value of growing a diverse team and encourage people of all backgrounds, genders, ethnicities, abilities, and sexual orientations to apply
• We value a growth mindset. High-performing creative individuals who dig into problems and see the opportunities for success
• We believe in individuals who seek truth and speak the truth and can be their whole selves at work
• We value all of you that believe improving is always possible. At Domino, everything is a work in progress – we can do better at everything
• We emphasize an environment of teaching and learning to equip employees with the tools needed to be successful in their function and the company

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