Service Delivery Coordinator (Customer Onboarding)

Your mission

We are an IT services provider delivering end-to-end support, from service desk operations to project coordination, vendor management, and expansion planning. To strengthen our onboarding process, we’re seeking a Customer Onboarding/Service Delivery Coordinator (2-month contract, with possible extension). 
This is a senior role requiring someone who can quickly learn our workflows, shadow our SME, and then take charge of onboarding new customers. The ideal candidate is data-driven, analytical, and confident in engaging both clients and leadership. They must be able to challenge processes, propose improvements, and hold stakeholders accountable.

Your profile

Learn, Lead & Implement 

• Absorb internal workflows, tools, and customer processes (Salesforce, Confluence, Smartsheet, SharePoint, MS Planner).
• Shadow the SME to capture best practices, then lead both onboarding and implementation for new customers.

Customer Onboarding & Implementation 

• Facilitate kickoff meetings, gather requirements, and design onboarding/implementation plans with clear timelines.
• Drive solution setup and implementation, ensuring successful customer adoption.
• Coordinate across teams and vendors to hit delivery milestones.
• Represent Dynamix with confidence in client-facing discussions.

Data & Reporting 

• Extract and analyze onboarding/implementation data (Salesforce, Smartsheet, etc.).
• Build reports and presentations to show progress, risks, and opportunities.
• Instill a data-first approach to decision-making.

 Process Oversight 

• Critically assess onboarding and implementation processes, identify inefficiencies, and recommend improvements.
• Provide evidence-based feedback and hold stakeholders accountable.

What We’re Looking For 

• Experience: 5+ years in IT onboarding, project coordination, or customer success with enterprise clients.
• Data-Driven: Skilled in Salesforce, Smartsheet, SharePoint reporting.
• Leadership Presence: Confident communicator with senior-level clients.
• Independent & Accountable: Able to drive decisions without executive reliance.
• Cultural Awareness: Familiar with U.S. business practices; comfortable with candid dialogue.
• Tools Expertise: Salesforce, Confluence, Smartsheet, SharePoint, MS Planner, MS Teams (other CRM experience is a plus).

Contract Details 

• Duration: 2 months (initial).
• Extension: Possible, based on performance and client feedback.
• Engagement: Direct client-facing role with immediate onboarding responsibility.