Service Delivery – Client Service Delivery Lead

Anticipated Contract End Date/Length: March 31, 2027
Work set up: Hybrid

Our client in the global professional services industry is looking for a Service Delivery – Client Service Delivery Lead to oversee the end-to-end IT delivery management of CCBA’s Transport Management System (TMS) Project across Release 1 and Release 2. This role operates under CCBA’s direction and governance and is responsible for managing day-to-day IT delivery across multiple TMS IT teams, ensuring alignment to agreed plans, milestones, and governance checkpoints. The position plays a critical role in implementing IT governance and PMO procedures, managing risks, issues, dependencies, scope, and changes, and coordinating testing, deployment, cutover, and post-go-live support activities while ensuring service quality, operational efficiency, and strong stakeholder alignment.

What you will do:

• Lead end-to-end IT delivery across CCBA TMS IT teams in alignment with agreed plans, milestones, and governance checkpoints.
• Implement IT governance and PMO procedures, ensuring structured reporting and effective project forums.
• Manage risks, issues, dependencies, scope, changes, resourcing, and deliverables across planning, design, build, testing, go-live, and post-go-live phases.
• Coordinate testing, deployment, cutover readiness, and post go-live support activities.
• Align cross-team delivery and ensure readiness for cutover and Post Go Live Support (PGLS).
• Facilitate post-implementation reviews and continuous improvement initiatives.
• Ensure service quality, operational efficiency, and adherence to contractual and financial commitments.
• Engage multiple teams and contribute to key delivery decisions across the project landscape.
• Foster strong stakeholder relationships to ensure alignment on goals, expectations, and outcomes.
• Identify opportunities for service improvement, innovation, and potential follow-on work through up-selling or cross-selling.
• Mentor and guide team members to strengthen project management capabilities.
• Proactively identify and mitigate risks to ensure project success and client satisfaction.
• Collaborate with cross-functional teams to enhance delivery effectiveness and efficiency.

• 10+ years of experience in IT project delivery and service delivery leadership roles.
• Strong supervision experience with the ability to influence, advise, and guide team decisions.
• Expertise in Work Management, with strong proficiency in estimation, planning, and account delivery management.
• Advanced knowledge of business operation management and project governance frameworks.
• Solid experience with planning and scheduling, vendor management, budget and financial management, and project methodologies.
• Strong technical literacy and understanding of IT delivery environments.
• Excellent communication, time and priority management, and problem-solving skills.
• Demonstrated stakeholder management, conflict management, team building, and collaboration capabilities.
• Experience working in hybrid delivery environments across multiple teams and stakeholders.
• Ability to operate effectively within structured governance while driving continuous improvement and delivery excellence.

All your information will be kept confidential according to EEO guidelines.

Candidates must be legally authorized to live and work in the country where the position is based, without requiring employer sponsorship.

HelloKindred is committed to fair, transparent, and inclusive hiring practices. We assess candidates based on skills, experience, and role-related requirements.

We appreciate your interest in this opportunity. While we review every application carefully, only candidates selected for an interview will be contacted.

HelloKindred is an equal opportunity employer. We welcome applicants of all backgrounds and do not discriminate on the basis of race, colour, religion, sex, gender identity or expression, sexual orientation, age, national origin, disability, veteran status, or any other protected characteristic under applicable law.