Service Configuration Analyst

Service Configuration Analyst 

Important Information

Location: Taguig city

Experience: 0 – 3 years

Job Mode: Contract

Work Mode: On-site or Hybrid                                                                                                                                                      

Does (The tasks / responsibilities that the role performs to address requirements in Key Result Areas)

• Perform Requirement gathering, scoping and analysis on assigned domain. (Risk Controls, buyload, GForest, etc.)
• Translate the requirements into business configurations within the identified systems/components within established SLA.
• Analyze processes and provide inputs on potential areas for improvement.
• Provide updates and status reports to IS.

Displays (The Knowledge, Skills, and Behaviors indicating how tasks / responsibilities will be performed)

• Knowledgeable in SQL
• Excellent communication and collaboration skills.
• Excellent process analysis skill.
• Critical thinker with strong ability to make good decisions, can assess the impact of each action made on service configuration and with efficient problem-solving skills.
• Acts proactively to ensure smooth team operations and effective collaboration.

Delivers

• Process Service Configuration Requirements to be used by Partners and/or customers for convenient and secured payment channels.
• Accurate Reports and feedback

Key Result Areas & Performance Indicators

• Completion of Service Configuration Requirement within agreed SLA

Qualifications:

• Knowledge in SQL
• Analytical Skills

About Encora

Encora is the preferred digital engineering and modernization partner of some of the world’s leading enterprises and digital native companies. With over 9,000 experts in 47+ offices and innovation labs worldwide, Encora’s technology practices include Product Engineering & Development, Cloud Services, Quality Engineering, DevSecOps, Data & Analytics, Digital Experience, Cybersecurity, and AI & LLM Engineering. 

At Encora, we hire professionals based solely on their skills and qualifications, and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.