Service Chain Operations Manager - Senior REF4926I

AI overview

Manage operations, budgets, and strategy while ensuring service levels are met; collaborate to develop processes and oversee project delivery in a complex environment.

Our future colleague

is responsible for people, operations, budgets, project delivery and strategy.
plans and supervises the operating of the given type of services, while maintaining respective service levels, deadlines, and budgetary limitations.
coordinates the service delivery activities, monitors the work progress, and handles emerging problems and conflicts.
works in close collaboration with lead service management involved and other connected units, on developing and optimizing processes on priorities.
participatse in projects, development of new services or on demands.
ensures, that changes are implemented, and incidents and problems are handled within the undertaken deadlines and at the contracted service levels.

At least 3 year of Operations Manager experience
Experience in process mgmt. or application administration
Experience with operation and technologies (preferred)
Good knowledge of IT Service Management
Experience with matrix organisational structure
Good knowledge of Microsoft Excel and other office applications
Good knowledge of MS Technologies
Language knowledge: Business English and Business German
Strong interpersonal skills;
Good communication skills;
Structural problem-solving abilities;
Analytical skills and the ability to interpret;
Agile methodology knowledge

* Please be informed that our remote working possibility is only available within Hungary due to European taxation regulation.